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loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Agents were professional and responsive through the loan refinance process.
Business response:
Hello! We are happy to hear that Team loanDepot was able to exceed your expectations. We take being your lender of choice very seriously and look forward to working with you again in the future.
Fast and efficient! The loan officers I dealt with were knowledgeable, friendly and honest.
Business response:
Hello! Thank you for the positive feedback. Your review will be shared with the loanDepot team. Keep us in mind for any future lending needs!
The refinance process through Loan Depot was the quickest and easiest process I have ever gone through in my 45 years of buying, selling and refinancing homes. Great customer service and they keep you in the loop the whole time.Thank you to ********************* and ***************** for all their help!!
Business response:
Hello! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
Everything went smoothly. Some problems getting phone calls and emails answered.
Business response:
Hello! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
My closing took three tries. The paperwork was still not correct, with spelling errors and wrong dates. I was told I overpaid on closing costs and was due a refund which I have yet to receive. My insurance company said they have not been paid. My girl will not return my call. Not happy at all.
Business response:
Hello We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or customercare@loandepot.com.
I worked with 2 loan representatives and both were excellent. Personal communications, no robot calls. It did take longer than I thought and so much info was needed. Also I was waiting to send in my review because I was told that I would skip a payment and I was waiting to see if I'd get a **** for August. I got it today and so there was no skipped payment but otherwise Loan Depot was great.
Business response:
Hello! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
LoanDepot exceeded expectations. The process was painless compared to othe refinances we have done. The whole thing was completed sooner than projected. Great job!
Business response:
Hello! We appreciate the feedback and are glad to hear that you had a great experience with our team. If you need anything in the future, please let us know.
My home loan refinance went great! Everything was smooth and timely. The loan team kept in contact with me throughout each process and updated me. The rates and fees were competitive. I recommend LoanDepot to refinance.
Business response:
Hello! We are thrilled that you had great experience with us and appreciate the time you took to share. Please keep loanDepot in mind for any future lending needs.
As in all most all things of this nature, the first point of contact doesn't have all the information and the processes are much more complicated than initially led to believe.
Business response:
Hello We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or customercare@loandepot.com.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is closed now. It will open tomorrow at 9:00 a.m.
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