Loancare Llc

Jeffrey W 

on BBB

2 years ago

Don't trust this corporation to play fair good luck with an attorney, they count on people not being able to afford fighting this monstrosity of a nightmare that will bully their way into your homes without ever being asked, they will lie, they won't even act like they know what socialsupport is, so please, don't be like me and fall for it. Hold them accountable to qualified written requests. These people are literally the lowest scum of human on earth and all should be ashamed of themselves for being involved with this disg... read more

Daravious P 

on BBB

2 years ago

Had to do a mortgage assistance application due to loss of income from COVID-19 was out of work for 4 months and I sent proof of that and proof of my job not compensation for COVID-19 anymore. After sending in all paperwork requested, I was given the run around and was told they were waiting for the under writers and their attorney. From July to December, I was being told the same thing. The whole time I asked if I could pay to at least bring balance down and I was told that I didn't have to make a payment during the applica... read more

Elizabeth S 

on BBB

2 years ago

Terrible business. Contacted after their wrongful mistake and won’t fix issues 

Mike M 

on BBB

2 years ago

Terrible! Avoid this loan Shark! All they care about is payment on time and if you need assistance after years of on time payments, the response was: “We ate not a charity! Pay your bill on time or we will destroy your credit!” Sick company! 

Tamara E 

on BBB

2 years ago

Every customer service representative I speak to gives me a different answer. This is a very scary situation. I'm in danger of losing my home and they're giving me the run around. I was on the phone for two hours and spoke to three different people each one giving me a different response. All the while each representative being rude and condescending! Every representative I speak to tells me I owe a different amount. This is insane! I need immediate help! 

Jenny M 

on BBB

2 years ago

INCOMPETENT COMPANY! They keep charging us for hazard insurance they bought on our behalf even though we are covered though insurance of our choice. The insurance department has documentation of our coverage good through next year, and it is posted on the records and yet, Loan Care won't post our mortgage payment because they say it is short by the amount of the hazard insurance. I called them and it looks like they don't communicate between departments. I was told the mortgage department has not deleted the escrow charge. I... read more

Jeremy N 

on BBB

2 years ago

Terrible, just as everyone else has said. No accountability for the words they state on their end. I had four staff including a supervisor *****) and member of management team ******) assure me we would skip a payment as part of a recast process, then they backtracked and gave me a late fee and we are still having to pay the huge payment. We have wasted thousands of dollars in interest because of their lack of follow through in the recast processing and promises they did not keep. Absolutely horrible, and we're stuck with th... read more

Rebecca C 

on BBB

2 years ago

They have been harassing me for 2 years! My credit union sold my mortgage to them and it’s been a nightmare!!! Horrible company. 

Craig K 

on BBB

2 years ago

Terrible to work with. Applied for a loan modification over a year ago and received emails that it was approved. Statements continue to show I am in default and owe over $******. When I call in I'm told to disregard statements and that my account is in final closing status. This has been going on for eleven months. Additionally I received a payoff statement which indicates "fees and charges" but fails to break down what these are. When calling I am "bounced" around to rep after rep and am told these are related to the loan m... read more