Loancare Llc

Evan H 

on BBB

2 years ago

I called LoanCare to ask how I could pay down my loan quicker by paying bi-weekly. They told me that they don’t offer anyway to do that and that they would hold my payment until the end of the month before processing it (effectively making my payment a waste of time). I asked if there was anyway to make a bi-weekly payment work or how I could pay down the principal faster. They got frustrated and locked me out of my account. After I got off the phone with them I was locked out and haven’t been able to get in since. It’s been... read more

Barton J 

on BBB

2 years ago

Dear Esteemed Representatives of ******** *** ********, I, Joseph Barton, the rightful heir to the property in question, hereby write to address the ongoing foreclosure proceedings and to bring forth additional compelling concerns regarding the practices of ******** *** ********. As the affected party, I feel compelled to express my deep commitment to justice, equity, and the upholding of established legal principles. In this letter, I present undeniable evidence supporting our previous assertions, while also shedding light ... read more

Em O 

on BBB

2 years ago

I have tried to make a payment today. Unfortunately due to legal reason I’m out of work and could only afford 1 month payment even though I’m two months behind. In a matter of an hour I was told that I need to make the two months payment at once to get a “repayment plan” and after 1 hour, 1 HOUR, my wife calls and the next person tells her that I’m not allowed to make a payment and that she can make a single month payment and do the loan modification. We have worked with these people for going on four years and have had noth... read more

Rey O 

on BBB

2 years ago

Horrible experience. Every time i get on track BOOM!! Oh theres an escrow shortage in your account, your payments gonna go up. Went from 871 in 2014 to 1436 in 2022. Was paying 1314 in march so i decided to make an extra 80 dollars per month to the principal now that im getting my VA benefits and 2 months later the payment goes up to 1436 due to another escrow shortage. Seems like they move numbers to benefit them. Dont believe the "great company" robo reviews. Working on credit score to get the heck away from loancare. 

Anna N Williams 

on BBB

2 years ago

If I could give them negative amount of starts. I would. Stay away from this company. We got sold to them by someone else. BEWARE! 

Jim K 

on BBB

2 years ago

After years of saving made a large payment to reduce mortgage and they say it’s takes 2 months to process. 2 months while they continue to take the larger monthly payment while they have the money. 

Julie W 

on BBB

2 years ago

This is an extremely bad company to have a loan with. They will give you bad information then blame you for “not doing enough research on your own”. This misinformation cost us thousands. Also they did not put our home owners payment into our escrow account then not only tried to make us pay MORE back, after admitting THEIR mistake but also told us that we should have caught it. You can call them with a question four times and get four different answers. They have messed us up twice (once badly) and blamed us both times. The... read more

Patience J 

on BBB

2 years ago

If I could rate the company a zero, I would! During COVID, Loancare presented a deferment program that paused your mortgage payments until you are financially stable. The first issue I have with this is that the program didn't require acknowledgement from all parties on the loan. After the deferment period, I was sent a letter stating I would need to pay ***** to bring my loan current by May 18. I paid *****on May 17. This amount included all the previously owed months PLUS the month of May. I was told that my next regular p... read more

Lindsay S 

on BBB

2 years ago

I had fallen on hard times, ya know life happens. I called the customer service line and spoke to Shanta. She helped me get my mortgage payments back on track, without fear of foreclosure, and explained everything step by step. Truly a great customer service representative that understands that life happens and gives her honest opinion on which options work best for you!