Loancare Llc

PATRICK H 

on BBB

2 years ago

The company has had general annoying issues as a customer throughout my mortgage, including the worst website/two-factor authentication system I've ever seen and a phone system that takes 4-5 levels of entering information to even get the option of talking to a person. But my biggest frustration has been trying to do a refinance with another company and finally leave LoanCare behind. My refinance can't go through without a payoff from HUD for a lien they have on my home. EXCEPT after contacting HUD, LoanCare never filed the ... read more

Susan H 

on BBB

2 years ago

We paid off our loan and have not received the deed for the property Any help would be appreciated. Multiple phone calls to your company and have never spoken to a human being…only automation 

Hadassah F 

on BBB

2 years ago

Worst mortgage lender. They will not report payments to credit bureau if they are not obligated by law even if it will help their client. Avoid this company at all costs!! 

ALESHA G 

on BBB

2 years ago

I have submitted a request to be refunded in 2021 for a payment they made on my behalf after I paid the same stormwater bill. Yes 2021 and never got any correspondence. When I called back for the 10th time today, the are reopening the request again and treating it as new AGAIN! Who cares right? It doesn't impact them. Additionally, I've had to call now three times because my escrow analysis adjusted my monthly payment. After not being allowed to make the payment online for some unknown reason, a representative was nice enoug... read more

scott b 

on BBB

2 years ago

Loancare has been absolutely beyond horrific, They took over servicing of my loan last year and mess things up on a monthly basis. I apply payments, they apply it to the wrong loan, I call up 2 months later when my statement shows up and shows that its wrong, then I call them to correct that statement, they send it to an escalation team who says its been reviewed and will be fixed on the next statement, the statement comes and its wrong AGAIN as it is every month, So I ask, can someone send me a snapshot of exactly what the ... read more

Catherine R 

on BBB

2 years ago

I wish I didn’t even have to give one star. These people have ruined my life!! I closed on a home in 2021!!! They were wired funds to close the loan from the closing attorney’s bank. They were supposed to pay 6k to HUD because it was a FHA loan. Here we are in 2023 and they still have not paid HUD and they won’t reimburse me. No one can tell me where my money went or pay HUD. My lease is up and I’m trying to purchase a new home and can’t because of this. Loancare has been a nightmare from the start. I was so happy when I sol... read more

Tim R 

on BBB

2 years ago

I give them a single star because zero stars isn’t an option. There’s no way this company can still be in business. An absolute nightmare to work with. 

Kevin G 

on BBB

2 years ago

This company stole my money. Transferred my loan and kept the payments I had prepaid. I have been attempting to recoup funds for the past year. Multiple **excuses "funds were posted too late fees". How did I have ANY late fees, when I paid ahead and funds were unapplied? Repeat my story over and over again to incompetent customer service reps, who repeatedly claim someone is looking into this, you have a case manager... **. A class action lawsuit needs to be put on this company. THIEVES. ZERO STARS 

Susana S 

on BBB

2 years ago

I wish I could give them ZERO stars. Our loan got bought by this awful company and it has been a nightmare dealing with them. Due to the pandemic, my husband and I struggled to get new jobs; however, since that part normalized for both of us, we had been trying to make additional payments on top of our monthly mortgage. They had refused to receive anything but a full additional payment, so now we are two payments behind. They are rude and it takes up to three calls to get a supervisor every single time. Absolutely ridiculous... read more