Loancare Llc

John D 

on BBB

2 years ago

Less than one star. Their customer service is almost nonexistent. Fail to return emails or attempt to resolve an issue with receiving appropriate owed refund. After countless attempts to get ahold of an actual person only to have to re-explain my problem over and over and have them send it to “escalation,” I never hear back. I then have had to make more calls only to get placed on hold, and then told to call back because escalation isn’t answering phone. 

Lawrence E 

on BBB

2 years ago

they owe me $$$+ for escrow refund and it never came, 1st said 30 day wait period; then said they would refile a new check; now the 30 day wait song and dance routine again. THEY OWE ME MONEY and have for a year!! Why should I make my loan payments when they cannot get me my money??? what a ripoff!!!! they are sitting on MY MONEY 

Monica C 

on BBB

2 years ago

I contacted them 1/28/23 with forms from the salavation army to approve them to pay principal and interest on loan for Feb and March. They had me send the same forms over 9 times and refuses to send them back to me so that salavation army can submit their payment and then I can submit the remaining balance for taxes and insurance. But can't get no one on the phoen or guve me a logical explanation why they are refusing 3rd party help. I am currently on maternity leave and they have made it absolutely impossible to get assista... read more

Maxim T 

on BBB

2 years ago

I don’t have any contract signed with this company and they drop my credit score for non payment 

Scott G 

on BBB

2 years ago

Customer service is horrible. Still charging us PMI even though we owe 25% of what our home is valued at. Scammer!! Thevies 

Ian C 

on BBB

2 years ago

THIEVES!!! Worst mortgage company in the country. DO NOT DO BUSINESS WITH THIS COMPANY!! My wife and I both have credit scores in the mid 800s and have never missed or have been late with a payment. During Hurricane Ian we sustained about $40,000 in damages to our home. Our insurance company issued a check within a few days to help us repair our home. The check was made to myself and the mortgage company. They have held our money for several months after we completed all repairs. We paid for everything out of pocket. Their i... read more

JENNIFER C 

on BBB

2 years ago

Had a fire. They took the insurance money and 2 months later still sending me payment statements and charging me late fees!! One department doesn't know what the other has done nor an they remedy the issue. I have never been so frustrated with a company in my life! Steer clear of Loancare/Lakeview loan services because they are a mess with your loan, you credit, and your hard earned money! 

Piper C 

on BBB

2 years ago

Every review I have read here is like dejavu. My husband and I have been going back in forth with Loan Care (Lakeview) for months now. We applied for a forbearance. We received notice that we should hold off payment until they had made their decision. We did this. We received paperwork saying that we did not get the forbearance, but we did qualify for a trial discounted rate. This was only a little over $300, but we could make that work. With this we had to up our interest. Frustrating but we got to do what we got to do. We ... read more

Victoria M 

on BBB

2 years ago

Cannot change payment information or make separate payments online. Went online to change bank account and all went through, I thought. Next month of auto payment came and they tried to charge the old account and charged me overdraft fees for the money "not being there". I had to call and was told the change did not go through and had to make the change manually. They did not know why it did not work. THEN, when I changed insurance companies and went to make a single payment back to my escrow, I chose the bank account I want... read more