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Loancare Llc
- Finance
- Virginia Beach, VA
About this business
Location details
3637 Sentara Way, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible to work with, bad experience if at all possible stay clear, not helpful and not willing to work with you at all.
Business response:
Annie, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Ridiculous company. I continue to receive letters from them stating I had a lapse in homeowners insurance, which I did not, and that they are going to charge me $186. This was acknowledged by the multiple representatives who stated they put the wrong dates in their system. In lieu of this, I was told I needed to update proof of coverage which I attempted to do multiple times. Most recently, I was given a specific email address which I used and within 2 days recieved a response staying they could not process my request and to... read more
Business response:
Steven, we regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
Recently received a physical letter stating I needed to change my homeowner's insurance due to the insurance company's rating was too low. I complied and the new insurance agency provided everything to LoanCare. That letter was dated approximately March 26 and I did not receive it until April 10. So I could not get new insurance until April 11. Fast forward to May 10, I receive another physical letter from Loan Care stating I am going to be charged for the period I did not have insurance on my home (April 6-April 10). When I... read more
Business response:
Greg, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at socialsupport@loancare.net so we can work towards a resolution with your insurance. Thanks again for bringing this to our attention. We hope to hear from you soon.
I notified them of the split of tax invoices Oct2022, called every month after and uploaded my documents. They failed to pay im time and even though I showed proof they still hold me responsible for late fees of $*** plus dollars. They do not reviews and accept fault. I escalated the problem. But still no resolve. If you have them make sure you document each call to every detail possible! Do not be fooled they will not accept liability
Business response:
Olivia, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Horrible horrible horrible. Run if you can. Utterly Incompetent. I wish zero stars was an option
Business response:
Seth, We apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
LoanCare is the worst. We had a barn fire 2 months ago and the insurance company had to put them as a third party on the check. Well due to all their requirements we can't find a contractor to do any of our work. We have 3 checks for 2 separate structures. They are using the combined checks for both structures, due the combined amount they are withholding the funds. Because of the amounts per structure to rebuild and the required paperwork and turn around time for payment no one wants to take the projects on. Meanwhile I hav... read more
My name is ****T this company clearly discriminates against African American homeowners. I have been trying to get mortgage assistance for 5 months they repeatedly find something wrong with my documents that I have submitted. I been sending in every month for 5 months 50 pages of information to get assistance only for them to deny me every single time. They continuously have me resending documents for petty tedious reasons and once I send those documents in they deny me again. Their loss mitigation and underwriting team are ... read more
Frustrated - 30 days of back and forth with email. Cannot talk to the same rep twice. Different people keep assessing my file and making repeat or completely different requests. There is no direct email for a mitigation processor and there are no direct phone numbers. I just had a cell call fail in the midst of a deep dive, and the rep could not call me back - lost forever. My next step is to ask for a supervisor. Super frustrated. Ready to respond to anything - but cannot get clear communication and/or live problem-solving.
Worst loan company in the world. If I could give 0 stars to start this process I would. I am a 100% disabled veteran and have submitted all necessary documentation for my real estate exemption. I have been considered tax exempt since October 1 2022 (it is now April 25 2023) and have made countless phone calls to the customer service department at this sorry excuse for a loan company and have gotten nowhere really. On March 9 2023 I received a letter finally stating that they would be doing an escrow analysis and would have a... read more
Frequently asked questions about Loancare Llc
How is Loancare Llc rated?
Loancare Llc has a 1.1 star rating with 546 reviews.
When is Loancare Llc open?
Loancare Llc is open now. It will close tomorrow at 12:00 a.m.
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