Loancare Llc

Steven J 

on BBB

2 years ago

I cannot believe how poorly Loancare communicates between different departments . They have messed up my escrow for almost a year and cannot make adjustments and correct mortgage payments. The insurance team cannot see payment information and I am yet to have a resolution. When I am told it will be resolved in 5 days, it is not. They do not even have a way to call you back to speak to the same person who takes the initial complaint. I have a policy with both my homeowners and flood under the same policy number. Even though i... read more

Carlos M 

on BBB

2 years ago

The worst customer experience I’ve ever had. EVER. If I could give 0 stars, I would. They took over my loan and failed to provide me with the necessary information. Then they hit my credit and I spent hours trying to reach any representative mostly to got attitude, hung up on, or confusion. No one had the accurate loan info, which took 4 reps to find, and yet still hit my credit and are still holding my account “past due” despite me having made my payments! The worst experience I’ve ever had and I dread having to interact wi... read more

estate of Diane D 

on BBB

2 years ago

I had a horrible experience speaking to Peter yesterday. This is my sisters loan- (she passed away in March). I am the personal representative. Peter was extremely rude and condescending. I was told her was the supervisor. I am just trying to get the estate straight and having the hardest time getting answers from this company! I did however speak to Mada today in the collections department and she was friendly and helpful, but yesterday made me so frustrated and hurt! 

John D 

on BBB

2 years ago

They will lock you out from making payments on their site which is already a hassle to even sign into in the first place… after you call to Pay wait on hold for hours then pay extra to pay by phone plus now it’s late so another fee … They bought my loan and it had no interest left because it was a fixed interest va loan…so they take nefarious actions to make a little money once you get sick of it theyll say you’re behind and we won’t accept your money unless your pay double… lol I sold my home and title company needed Lawers... read more

Christina L 

on BBB

2 years ago

Horrible Service. They paid my homeowners insurance last year and the check was never cashed. They cancelled the check three months later and never said anything to me. Their payment history site STILL shows that the payment was made but no reference that it was refunded back to my account. I had no insurance for a year and wasn't aware and neither were they until this year when the polity would have expired. Now I had to get my Insu company to insure me, the rate was higher due to the gap, and LoanCare STILL hasn't paid the... read more

Arturo M 

on BBB

2 years ago

THEY ARE THE WORST. I applied for a loan modification and partial claim as I was laid off due to Hurricane Ian. I was only behind 3 months. They offered me a package that would cost almost ******** loan repayment when i only needed assistance for 3 months. I am back to work now and just wanted to apply those 3 months to the backend of the load. Instead the want to DOUBLE my interest rate and add on 5 years to my mortgage for this payment. No remorse or respect. Hope they go under! Disgusted!!! 

Catrecia P 

on BBB

2 years ago

When someone has closed on there home over 15 days ago it should not take forever to refund their escrow funds after speaking to ******** *** ******** giving their servicing department the correct and forward address and they received the funds for *** ********** ****** ********* **** ***** 27909 on May 1st according my profile with ******** *** ******** 

Leah S 

on BBB

2 years ago

If I could give zero stars, I would. This is the worst company my husband and I have ever dealt with. Lakeview Loan, which is subserviced by Loan Care LLC, bought our loan on our house from a fantastic mortgage company in November 2022. Since then, it has been an absolute nightmare. If it made sense to refinance, we absolutely would. They don't set up your insurance escrow account, but fail to tell you that in their welcome letter. In February 23, we received a homeowners insurance cancellation policy and found out they had ... read more

Richard R 

on BBB

2 years ago

I was on a cares act forbearance during covid and came out of forbearance and signed and had notarized the paperwork they required. Made 4 on time Payments and they rejected the 5th . I called and they said I am not in active foreclosure! I can’t get anyone to ever call me back and now I’m about to lose my home and have a 1 year old baby and don’t know what to do. I did everything required of them.