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Loancare Llc
- Finance
- Virginia Beach, VA
About this business
Location details
3637 Sentara Way, Virginia Beach, VA, 23452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not recommend for your loan. Their processes are not sufficient and cause issues for the borrower. Wait times for representatives are ridiculous and most times they are not equipped to handle your concerns.
Business response:
Kailyn, we deeply regret that your experience was anything less than satisfactory. Customer Service is our number one priority, and we appreciate you bringing this matter to our attention. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure to address your concerns with the correct department. Thank you, Loancare
Absolutely horrible company to deal with. They lose track of my mortgage payments and then tell me it’s my fault. Now they put me on a 6 month probation period and tell me that I can only send certified funds. Lol…. I send them my mortgage payment and spent even more money to send it through ******* *****. A week later I call them. Nope, we didn’t receive it. I sent it to the exact name that I was told to send it to. Now I have to try and get my ******** bucks back and they still haven’t received a payment. It’s so ****up th... read more
Business response:
Dean, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to get some more details about your payment with us. Please reach out to us at socialsupport@loancare.net when you can so we can address this situation directly. Thank you, and we look forward to hearing from you. Loancare
If I could leave a lesser rating than 1 star, I would. This mortgage company CONSTANTLY creates issues where there shouldn't be. Everything from losing our insurance check which we had sent them for endorsement, to literally losing our mortgage payment... to which they responded that it's not their fault for "reasons". There have been many, many other issues; these are just the two most recent. If you're considering LoanCare [or an affiliate] for your loan, and you happen to come across this review... please DO NOT use them.... read more
Business response:
Mr. ****** we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
My loan got transferred to this company without any choice on my behalf. They didn't pay our home insurance despite it being escrowed and now I have to pay a $*** fee to get it reinstated. Been dealing with this for three hours, whole workday is gone and no one still has any answers at LoanCare. Can't wait to pay off my house and be done with them. Scammy company!
Business response:
Megan, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
I have been with LoanCare for years.I have Direct-Deposit and have never had a late or missed payment. My mortgage was ***, however the ***payment was removed about a year ago.after 11 years of payments on time. My experience with LoanCare has been positive and very easy on me personally. I wouldn't hesitate to recommend LoanCare.
Business response:
Gerald, Thank you for your feedback! We appreciate you taking the time to point out the positives you experienced with our service. If we can be of any further help in the future, please don’t hesitate to contact us. Thank you, – socialsupport@loancare.net
This is the worse place. I requested my insurance be taken out of escrow as I set up the new policy on auto pay. They requested a copy of my declaration page and when I sent it to them they paid my whole policy off which I had already been paying on. They said they couldn’t help me stop the payment because the system paid it automatically. So they requested the document to fulfill my request to remove escrow but then use that to pay on a policy I am already paying on. Makes no sense. On the phone for 2 hrs. I will never do b... read more
Business response:
Danielle, we’d like to know more about your situation. We apologize that your experience was anything less than satisfactory. Could you please contact us at socialsupport@loancare.net with your experience details and we will make sure it is directed to the correct department. Thank you, Loancare
Loan Care..incompetent at best LC says I have no insurance. Twice I emailed to their portal and faxed twice also a copy of the insurance Today I received an email about forced insurance.
Business response:
Dear Tim: Thank you for your correspondence, received on DATE. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
They are the worst company I have ever seen. They have tried to ruin my life since Nov of 21 when I got a severe case of Covid & was put on disability and I missed 1 , I repeat 1 pymt due to being deathly sick which mind you at that time I was in the process of doing a refi w them & was down to signing the papers when COVID got me and once I was able to function alittle I tried to call & get the refi finished & they advised me they wouldn't continue w the refi because I missed a pymt. THEY DID NOT CARE THAT I WAS CURRENTLY S... read more
Business response:
Dear April Thank you for your correspondence, received on DATE. We are reviewing your concerns and will provide a response once all research is complete. While we appreciate your patience, if you would like further information or assistance in the interim, you can reach us at socialsupport@loancare.net
This is the worst company I have ever dealt with. They have my account on hold after having an escrow shortage. I have tried to make payments over the phone and the payments have been returned. They raised for my payments from **** to ****because of the shortage. No, they do not want to work with me or extend my escrow shortage payments. They want me to pay now the full amount or I lose the house. None of the customer service reps know any answers. Every single one gives you a different answer and rarely are they helpful. So... read more
Business response:
Sonia, we apologize to hear your experience was anything less than satisfactory. We’d like to know more and try to assist you in any way possible. Please contact us at socialsupport@loancare.net and we will make sure that it is directed to the correct department. Thank you, Loancare
Frequently asked questions about Loancare Llc
How is Loancare Llc rated?
Loancare Llc has a 1.1 star rating with 546 reviews.
When is Loancare Llc open?
Loancare Llc is open now. It will close tomorrow at 12:00 a.m.
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