Loancare Llc

Michele W 

on BBB

a year ago

Worst Loan company I have ever dealt with related to paying taxes and getting them paid on time. No one will address your call keep putting you off saying still open ticket. This is crazy had to pay my own home taxes last year due to incompetence staff in the tax office. also called over 10 days and no one answered the phone 2 months ago. 

Jeffrey S 

on BBB

a year ago

Very Poor Service. They SPAM emails. They do not respond to complaints. 

Lori H 

on BBB

a year ago

Terrible customer service. I have been mislead and provided with inaccurate information. Would be nice if I had a say in who purchases my loans, as I would never have picked this company. Also, feel that if customers had more say in who owned the loan the service team with the company might care a little more about their customer. 

Kellie P 

on BBB

a year ago

I've become a victim of their recent cyber attack and they can't even answer calls. I received an email from "loancare" stating that I am eligible for a federal mortgage assistance plan and that my payments would be lowered by 30% for 3 months. I spoke with "Jason ***" and he did have a lot of my personal information but not my exact loan information. I hate being scammed and I hate feeling unsafe about my mortgage. I did not sign anything with them but I'm sure I'm not that last person this has happened to. 

Danielle D 

on BBB

a year ago

This company no longer answers the phone and if you try to email it has to pertain to specific drop down options that all require documentation. They take several days to take payments out. They have zero customer service. Took out a double payment and no one would pick up. 

Dave W 

on BBB

a year ago

Insurance department totally incompetent. Everyone tells you something different. 4 months to solve a simple problem, spoke to numerous supervisors, each 1 is dumber than the next. Then finally a manger gets on the phone and now I understand how everyone can be so incompetent. They always say this message is recorded, they should be required to give customers a copy of that recording. I am upset that I had to give them 1 star. WARNING TO EVERYONE! Don’t trust them, they are all liars. Make them put everything in an email. Th... read more

Chad m 

on BBB

a year ago

I would give zero stars if I could .they are destroying American lives .they need to be stopped .if you read a few of there ****complaints you would see what's going on but *** **** **** ** ** **** ***** ** **** 

SEAN K 

on BBB

a year ago

This company is a joke. Their cybersecurity is nonexistent. Total amateur hour. 

Michael M 

on BBB

a year ago

this is a mortgage company that has my mortgage. I had emergency surgery back in August. was out of work from August to October 23rd. I've been trying to work with them on mortgage assistance. beware, they will document you to death for 2 months. I sent them at least 20 times. finally in October they said my application was complete. takes 30 to 60 days for a review and decision. they are now telling me my application has expired and I have to start from square 1. horrible company. gives your the run around until your applic... read more