Loancare Llc

Kevin H 

on BBB

a year ago

I am writing to express my extreme dissatisfaction with the abysmal customer service provided by LoanCare. My recent experience attempting to address a simple query has left me utterly frustrated and disillusioned. After enduring a torturous 20-minute phone call, I found myself stuck in a mind-numbing loop of automated messages, interspersed with brief interactions with human representatives who proved to be of little help. Despite repeating my information ad nauseam, I was repeatedly transferred back into the same infuriati... read more

Dottie R 

on BBB

a year ago

This company should not be rated as an A+ under the BBB. As a member myself with an A+ rating Loancare doesn’t come close to it. How can you have all these horrible reviews and nightmare stories and yet they’re still in business. Glad to see we aren’t alone, but I’ve never heard of a company where their own staff can’t reach any executives nor corporate! But in several request and no answer, I bet if they were missing money and not able to go to their homes at night; something will get done. Calls are recorded and yet everyo... read more

Tammy F 

on BBB

a year ago

This is the worst company we have ever dealt with. We had a mortgage with another company and got a letter saying the loan was being sold to Loancare in November 2023. We paid off our loan to our original company October 2023 and got a mortgage release letter etc. Then December Loancare starts calling us saying we are behind on our mortgage. It took months to get them to admit that our loan was in fact paid. Then we start getting more calls and they had created a new account number for the same mortgage. So once again we had... read more

Earl L 

on BBB

a year ago

Loancare is the worse mortgage. You call you have to go through all kind of prompts and customer service is extremely rude. I have been hung up on several times and the agents act like they are too busy to help you with your concerns. The government needs to shut down this company. 

Amanda R 

on BBB

a year ago

I would give zero stars, if possible. I cannot stand this company, IF you can ever get somebody to answer the phone they are zero help anyway. Nobody has any answer and cannot help you. They have told me multiple times that my mortgage has been late, when it was not. They have even gone so far as to threaten to take my home away, but when I call to speak to somebody on the phone about the situation they tell me that I am in no danger and that they have my payment so they have no idea why I am receiving these letters. It is a... read more

Kim D 

on BBB

a year ago

Just received the most confusing letter from this crazy company. My loan is being transferred from Loancare to Loancare- in 2 weeks. I’m sure new account numbers will be involved, but that’s for us to figure out. They won’t willingly give you any information that might be helpful… maybe a statement that says nothing has changed on your end my dear customer so keep sending me money monthly 

John S 

on BBB

a year ago

Horrible Mortgage Company! Dishonest and no concern for you as an individual. Run away from this company!! 

Lance N 

on BBB

a year ago

Agreed, Zero Stars if possible!!! Every experience I have had with LoanCare has been horrific! Their online system is garbage, constantly locking me out of my profile. When you call into the IT/Customer Service they are unable to address your concerns. They create a "Ticket" and are suppose to fix the problem. HA!!! they fix noting! Every time I try to login to the online portal it is like Groundhogs Day, New day but same problems. Additionally, when my insurance renews there seems to be endless problems getting Loancare to ... read more

Robert M 

on BBB

a year ago

TERRIBLE!! I received notice that my loan was sold and as a result I had an escrow refund. I called the number on the LoanCare notice and the number was invalid. After making several calls to other offices, I was told I could only receive MY MONEY if I emailed the person on the notice. I tried to email that person but the email was invalid. After calling again I was given a generic email. Several weeks later, I called to confirm receipt and once again was told I could not get in contact with that office. The operator said it... read more