Loancare Llc

Erica W 

on BBB

a year ago

I need someone to call me back ASAP from this company. I have tried calling them for days and it is saying they have had a security breach. My taxes haven't been paid but they sent me an overage check. I have emailed them and I get an error message. This is insane. I hate that we picked a great mortgage company and then they sold it to LoneCare. 

Robert D 

on BBB

a year ago

Nonstop runaround trying to get insurance funds released to begin restoration of my property after tornado damage. I have submitted and re-submitted every document they required and each has been approved. Still no check sent. I spend each week for the past 3 months calling and talking with different people that have zero ability to actually help when you call them. This is the most miserable company to deal with. They are somehow able to hold your insurance funds for as long as they want with no recourse. Next step is retai... read more

Abigail E 

on BBB

a year ago

I'd like to begin this review with the facts: On October 11th, 2023, had a house fire that my insurance company (******** ****) deemed a complete loss. October 27th, 2023, I called Loan Care - Amanda/Miranda (customer service) to verify they received the overnighted check. This very nice rep, informed me that the check was received but be because I was not rebuilding my home, the claim check would need to be endorsed by me. She overnighted the check to the hotel for next day delivery, which I received and endorsed. Nov 2nd, ... read more

Ed P 

on BBB

a year ago

1 star too many. My insurance renewal increased by $***** effective July 2023-July 2024. Such increase created a shortage in current escrow balance, which is absolutely understandable. I called to ask for the date of the escrow analysis, I was informed it’d be in October 2023. Same as it was in 2022. For September 2023, I paid into escrow an extra $***** to help offset the shortage when insurance premium was paid in July 2023. Then for October 2023 and prior to the analysis, I paid another $***** anticipation for analysis re... read more

Doug F 

on BBB

a year ago

LoanCare received my insurance check over 7 months ago with an additional check 3 months ago. Every time I submit documentation they have a reason to not cut me a check the have my house repaired. The only help is the poor call center people that have to make excuses for their company’s inability to send me my money. There is no way to get past the call center people and they refuse to give a phone number to someone that can help. 

Jeff S 

on BBB

a year ago

This company is awful and their online portal is the worst thing I've ever seen. All NORMAL people want to do is login to their account and see the current status as well as transaction history. You CANNOT do that with their portal. Instead they have implemented a dedicated marketing portal (fastlanefi.com) to your initial login. You can only see your loan payment due on this site, the rest is nothing but marketing. This is, in my opinion, a scam and is not the behavior of an ethical financial institution. In order to see yo... read more

Julianna C 

on BBB

a year ago

Unethical business practice I removed automatic payments and still received auto withdrawal. I set up a payment only only which it wasn't attempted to be withdrawn until 10 days later. And in the process I received more late fees. I called today because when I get out by 12 hour shifts I try to make a payment the website is down. I was informed today that I need to be sending my payments via certified payment method. However in my case I attempted to received methods of sending my payment one representative mentioned I can s... read more

Jodi S 

on BBB

a year ago

If I could get them zero stars, I would. This company is the absolute worst servicer I have ever dealt with. I just refinanced my home for a higher interest rate for the sole fact of not ever having to deal with them again. Their practices are outdated. They have terrible customer service. And they have been holding a claims check for my property that they have interest in for over a year. I have been without flooring and a shower in my home for over a year because of their horrible customer service, outdated practices and e... read more

Humberto C 

on BBB

a year ago

Total Fraud Company! I Don't Trust them with my money at all! Every payment I have to double check their calculations! They need to ve shutdown.