Loancare Llc

Tracey B 

on BBB

a year ago

Unfortunately this incompetent company holds the mortgage to our home. They've not given us any communication regarding the recent cyberhack. They shut down all operations but failed to let the folks who make payments know any of this. Fast forward to when their new and improved website is back online. We attempt to make a payment, get ap message saying something went wrong try again later so we did, three times. Two days later three payments are posted to our bank account. I call and 1st person says no problem I'll get the ... read more

Raymond C 

on BBB

a year ago

I was issued a reimbursement check of $******* on September 14, 2021. I didn’t cash it in time so I requested a new one. After speaking with multiple reps and sending back and forth emails , I was told they would send me a new one. I waited months and when I went to follow up, loancare had no record of me or the check! Oct 12, 2023 I received a letter from loancare, acknowledging the check (and the check number) that has not been cashed. I was instructed to fill out the attached form and they would send me a new check. I wai... read more

Jen H 

on BBB

a year ago

I would give zero Stars if it was available. My house burned down a year ago and I got the payoff amount from loan care when I got my insurance check I sent the payoff amount and they held the check for over 2 weeks so they could charge me extra saying that my payment was late so they took a full payment out of the payoff toward the monthly payment and added late charges then didn't let me know until it was a couple months later accruing more late charges so now I'm stuck paying monthly until they decide that I've paid enoug... read more

CRYSTAL S 

on BBB

a year ago

I was a client of theirs. Their system was hacked and I’ve been trying to get them to send me information. They do not respond. I have spoken to many people and they all but one have put me off on someone else. The bankruptcy department supervisor is terrible. 

Melissa m 

on BBB

a year ago

This company has opened an fha loan under my social with some else’s name. I have been calling them since Experian won’t take it off with my police reports and federal commission report!! It’s a 250,000 loan. 

Don S 

on BBB

a year ago

Worst customer service. Call the company and the computer tells you that your social security number is wrong. Or your zip code is not correct. Can’t get past that to even begin to speak with anyone on the phone. 

JUDY H 

on BBB

a year ago

I need someone to call me back or let me know how to make my payment it's been 2 weeks now and can't access website and no answer when calling. Is my information compromised due to security breach? Why have I not received any communication from Loancare? 

Heather F 

on BBB

a year ago

I can't pay my mortgage. I don't know what to do. They're website is gone and they won't answer the phone. 

Rebecca P 

on BBB

a year ago

I have been unable to reach the company by website / phone for a week now. I've been using this company since i bought my house 10 years ago and never had this problem. What bothers me is my mortgage is due on the 1st and they have not sent out ANY type of notifications on how to pay while they are having issues with their site and phones.