Loancare Llc

Kera K 

on BBB

9 months ago

I had gone into a forbearance plan and on my home page it had stated that August and September were paid (in green on. my homepage). To my surprise when I pulled up my September statement I had seen that I had owed the full balance . When I inquired why my page would state that the previous two months were paid no on could answer the question and all that they could state was "that's so strange I don't know why it would say that." I hope they can recognize how that could be deceiving. This was their error and the only soluti... read more

PEYTON W 

on BBB

9 months ago

ZERO STARS, NEGATIVE STARS... My loan was sold to this company, and since then it has been the worst experience of our life. We have lived in this house 3 years, and our mortgage was sold about 6 months ago and it has been the worst 6 months of our life. Since changing to them, our mortgage has went up $*** they keep raising our escrow more and more every few months. We changed insurances, and PAID back the other insurance money into our escrow and they are still counting it against us because it went in to the negative even... read more

Leticia M 

on BBB

9 months ago

Most unprofessional, incompetent company we have dealt with. They messed up our escrow for taxes. My husband is a disable VA and is exempt from certain property taxes. They adjusted our mortgage with the anticipation that Loancare will receive paperwork from the that was not clarified to us that was needed. The only thing they asked as proof was for the VA letter which was submitted. LoanCare still payed out the property taxes for 2024 leaving us owing escrow. We were told to complete a form for a mortgage mortifications and... read more

Rachel O 

on BBB

10 months ago

This company is terrible. They do not listen. They made an error in my payment and I am being punished for their error. Their customer service is a joke. If they make a mistake, you are punished. 

Joseph S 

on BBB

11 months ago

ABSOLUTELY HORRIBLE, LIERS , THEIFS , RUDE , INCOMPETENT, CANT DO THERE JOB BEEN WAITING FOR PAPERWORK SINCE NOV 2023 STILL WAITING FOR IT . SELLING MY HOUSE BEING-CHARGED ******* FOR A HOUSE I PAID ******* 5 YEARS AGO MORTGAGE WAS ONLY ******* AND AFTER PAYING $******* THEY ONLY TOOK OFF $ ****** BEEN WAITING TO HEAR FROM A MANGER , SUPERVISOR FOR MONTHS , CALLED AGAIN WEDS SINCE IM CLOSING ON MY HOUSE THEY SAID THEY WOULD CALL BE BACK THURSDAY ITS NOW SUNDAY . HOW ARE THESE FOOLS STILL IN BUSINESS SOMETHING HAS TO BE DONE ... read more

Christopher E 

on BBB

11 months ago

Absolutely horrible company. If you find that your mortgage has been sold to Loancare you need to get away from them. Predatory at best, and that's trying to keep it nice. 

Patrick M 

on BBB

11 months ago

Something happened where I couldn't log in to my account on the website and I couldn't reset my password on the website. When I tried it would send me to a webpage that just said "oops". So I tried to call and the automated machine has NO OPTIONS for getting a human on the phone. I literally can't log in and I can't contact anyone at the company. 

Holly S 

on BBB

11 months ago

This loan company is the worst ever. They transferred our loan in October 2023, but still took the November payment from my bank account. Once that was resolved (the new loan service fixed it), I thought we were done. Nope! Found out today that LoanCare NEVER RELEASED THE LIEN ON OUR HOUSE and it's still showing up on our credit report. Yep: two mortgages are showing up on our credit report. When I called to demand they fix it, they told me I had to send them a written request via USPS and they would look into it. 

Kelly K 

on BBB

a year ago

Most unprofessional, incompetent company I have dealt with in my lifetime. My daughter called company prior to us applying 10 months ago asking if a non-military person could assume her loan. They said definitely yes. We completed the paperwork which is ALOT! We are professional individuals with great credit and good income. We let the 120 days we were told it would take to process the loan. Mind you, when we tried to call, and check on it after the 120 days, no one could provide you an update of what stage the loan was in a... read more