Loancare Llc

Christopher Y 

on BBB

6 months ago

This company is absolutely horrible. My loan was paid in full through a refinance. Customer service insists they sent out a refund from my escrow on 12-31. As of 1-11-25 I still have not received the check. What is interesting however is that today on 1-11-202 I received a letter regarding the summary of the escrow account for the past year dated 1-2-2025. Why would that letter be received before the check? They insist they cannot control the mail. I have received several checks in the mail from many companies over the years... read more

Sandra T 

on BBB

6 months ago

These people are bottom feeders. Have been fighting them in court in New Jersey as they have been trying to retain ownership of my house via fraudulent means 

Jamie M 

on BBB

6 months ago

Absolutely outrageous on charges and never takes out payments when they are supposed to. No one knows anything when you call, just run and go with another company if you can. Almost every comment on this page, I’ve had the same issues and experience. 

Francesca P 

on BBB

6 months ago

Loan care is the worst, they lie and no one knows how to do their job. They delay delay and delay. We have been trying to work with them for the pass two year's to get this Mortgage straighten out due to doing a forbearance during covid. This company has absolutely no clue what they are doing. My husband is a retired veteran 100% disability due to military medical issue's. He has been working for ***** *********** for 17 year's this year it will be 18 Year's. And this company lied to the VA representative telling them the re... read more

Doug U 

on BBB

6 months ago

Absolute worst mortgage company I have ever dealt with. Customer service is a joke, no one knows what they are doing there. 

aaron p 

on BBB

8 months ago

They continue to pull money out of my account after being told to take me off autopay taking multiple payments out of my account after i have paid telling me that I haven't when I have confirmation stating I have plus letter from them stating i was ahead on payments never been late or missed one but still giving me fees for missed payments 

Bonnie E 

on BBB

9 months ago

Loan Care must be run by mobsters!!! They litterly add fees to or mortgage they steal from the escrow after poking we had insurance they the pnortgage payment since they took over the loan has increased so much I can’t manage it I have given them over $**** dollars in the last few months and they said we are still behind they even had someone looking to see if we abandoned the property how can they still be in business they should be in a federal prison for stealing and unfair practices and they are Shady at best. Is there a... read more

Rasool C 

on BBB

9 months ago

WORST MORTGAGE COMPANY! Our story is similar to many of the other customers. We have issues since they started servicing our loan they have poor customer service - They keep denying that we have sent them proof of flood insurance coverage, after several calls they acknowledge the receipt of Proof of Insurance but the told us the insurance is not acceptable due to insufficient coverage. When we brought to their attention that coverage amount is on the 3rd page of the policy and then after reviewing the representative said yes... read more

Kelly O 

on BBB

9 months ago

I recently had a frustrating experience with Loancare that I feel compelled to share. After paying $***** towards my account in July , I expected a straightforward process. However, not only did they refuse to credit my account, but they also have not returned my money. Customer service has been unhelpful, with long wait times and vague responses. I’ve followed up multiple times, but my concerns remain unresolved. It’s incredibly disappointing to deal with a company that doesn’t prioritize customer satisfaction or accountabi... read more