Loancare Llc

Brian B 

on BBB

2 weeks ago

LoanCare calls demanding a return call after wasting the client's time.Refused to put payments that were not full payments into the primary account, instead placed them into a separate account then harassed the client demanding a full payment. They hope the client forgets about the secondary account. 

Christine C 

on BBB

a month ago

As a first-time homebuyer, I have had a horrible experience with Lakeview Loan Servicing. Since my loan was transferred to them, they failed to pay my property taxes from the escrow account, which led to months of stress and my home being at risk of a tax sale. Despite repeated assurances that the taxes were paid, the city still shows a balance due, and interest continues to accrue. No one at Lakeview will connect me with someone in the tax department, and their escalation team has been completely ineffective.Ive uploaded th... read more

Reuven F 

on BBB

a month ago

Nobody from this company ever calls or emails back (despite weekly attempts on my end). They overcharge me, claim they send me letters which never arrive, mess up my address despite having it for month, its the worst 

Jennifer H 

on BBB

a month ago

I recently had to contact LoanCare to inquire about an issue with my mortgage. I was told to get help I would have to be late on my payment and incur a late charge ($56.00). I explained to the representative I was trying to be proactive and get a solution. I was told to visit the website at least four times and I explained that I did and that was why I was calling. I advised them of the information I was reading on the website and the representative was not familiar with the information and stated they could not help. During... read more

Daniel G 

on BBB

a month ago

After 32 years of building my credit to 800, I wake up this morning to see fall to 634. Loancare reported a delinquency of 30 days which is not possible. I have made every payment since I moved to my home in December. Rocket Mortgage plays a part in this too. Out of nowhere, they sold my loan to Loancare without consultation. Regardless, they destroyed my credit and I cant even create an online account with this company. Super shady! No wonder their rating is a 1.06. Nothing but crooks. Do not under any circumstances do busi... read more

Susan P 

on BBB

a month ago

By far, the worst mortgage company Ive ever dealt with. ******** customer service. If you have an ins claim, plan to use your own money for repairs. They do everything they can to make the process as difficult as possible. Terrible communication and things were told to me inaccurately on many occasions during the past 6 months. They kept $27,000 of mine held in escrow. You cant speak yo a supervisor. Their answer for everything is 5 days or 10 days. 

Linda G 

on BBB

a month ago

Can I leave a zero? Poor communication, poor response time,poor customer service. Living a nightmare due to them not recording my reconveyance!! 

Jacqueline J 

on BBB

2 months ago

Hate I was switched to them without any type of notifications from anyone on the switch. I filed exempts from 2019-2023 which lowered my taxes which lowers my mortgage because of change in my income & disability statistics decreased my taxes but to no avail has anything changed as of yet 6/2025. It's always a different story with the operators, steps to be taken, steps to be taken. I bet if I owed I'd talk to someone that doesn't have a repeat button I'm their mouth. I've NEVER in 6 1/2 years been late paying my mortgage & e... read more

Britny B 

on BBB

2 months ago

Customer service is a waste of time. Will not send you a payoff statement and keep lying to you saying they did. Holding up on closing for a week now. Worst company ever.