Living Spaces

Whnk G 

on BBB

a year ago

Paid over 2k for sleeper sofa and love seat seat plus insurance after 2 months the sleeper sofa will not recline-call LS on July 5 scan in pictures of they said will take care of in 6 days its a joke company dont have anywhere to sit I am soooo frustrated. Received text will be out July 15. If I could return I would-and definitely will not recommend LS to anyone.?? 

Adam T 

on BBB

a year ago

I went to the store and ordered a dining set with a bench, and paid for it. They shipped me the wrong bench. When I contacted them, they told me if I wanted the bench I actually ordered and paid for, I would have to pay an EXTRA $150, plus an ADDITIONAL delivery fee.So to recap, I paid for an item, they sent me the wrong one, want to charge me extra money for the item I bought and signed for, and want to charge me extra to deliver the correct item.This is fraud. 

Jodi H 

on BBB

a year ago

Loved this sofa at 1st sight! Then used it, and now it's the worst investment I've ever made in furniture. Lost all form within a year. Only myself and my cat use it, so not overused. I'm having the sofa re-upholstered (not for the fabric, for the foam inserted). Reached out to Living Spaces before warranty was up and basically told, sorry nothing they can do. SPEND YOUR MONEY ELSEWHERE!! When I tried to place this review online on their site, they blocked it. 

Rachel M 

on BBB

a year ago

I would leave less stars if possible. I have yet to have a good experience when it comes to delivery from Living Spaces. Delivery is scheduled based off the information they give you then they cancel without even informing you, after youve wasted your entire day waiting for furniture youve purchased. **************** is less than helpful. No one ever has any information or any contact numbers. Truth be told, Living Spaces could care less. Nothing changes. Its a poorly ran company that does does not care about customer servic... read more

Leslie M 

on BBB

2 years ago

The worst check out system ever! Before you make a purchase of anything you are filling out information like your at a drs appt. Its ridiculous. When I complained Sales person responded with , you wont have to do this next time to purchase. I said great Im not coming back. I did not get a printed receipt because he had to walk too far to printer to get receipt. 

Debra J 

on BBB

2 years ago

I purchased an adjustable bed on 4 Jul 2023. The bed was scheduled to be delivered on 8 Jul 2023. I received a text the day prior of the delivery on 8 Jul 2023, from 1045-1:45. I am typing this review at 3:36 pm. I removed my current bed out of the bedroom the day prior in preparation of delivery and I rearranged my day to receive the merchandise. I was not notified of the cancellation until I made a call to the delivery department at 2:45 pm. Not professional. The person I spoke to didnt seem empathetic to the situation. Th... read more

Madeline K 

on BBB

2 years ago

Bought a dresser and nightstand online a few months ago. Called to see where it was because Ive gotten no delivery updates and ******* on the phone told me the items were discontinued! So why was I able to purchase a discontinued item off the website? Wheres my refund if I was never going to receive these items??? Then ******* tells me I can wait a month- 2 months until they get the items in their warehouse, so now hes saying its not discontinued just out of stock. Ive already waited 2 months I dont want to wait another 2 mo... read more

Dwaine M 

on BBB

2 years ago

The product is ok the service is very bad. We scheduled delivery for Wed. and I made it clear that anything is good but don't schedule 9:00-10:00 because of a road closure. Day of delivery they texted they would be here at 9:30 exactly when I said the road would be closed. I asked them to delay 30 min or come later they could not do it. So we rescheduled for 2 days later they texted and said they need to reschedule again for Saturday. I said as long as it was before 12:00 because of previous commitments (since they missed 2 ... read more

Lawrence J 

on BBB

2 years ago

Purchased bunk beds with delivery and assembly. Installers could not assemble because parts were missing. They left to get parts, but did not return. In meantime, we inspected unassembled beds and noticed paint was scuffed and wood was fractured. Packaging had been previously opened and resealed. Thats why some hardware was missing. We believe company sold us previously sold and returned beds. Charged us for new beds, but sold us previously sold and returned beds. We returned beds and asked for refund. We have not yet receiv... read more