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Libertyville Chevrolet Inc
- Automotive
- Waukegan, IL
About this business
Location details
1001 S Milwaukee Ave, Waukegan, IL, 60048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Good customer service
Was contacted about the vehicle quickly and ultimately ended up making a purchase, but they tried to upsell me left and right ($4K worth of extras/add-ons/misc. fees) once I was in the dealership. I was in the dealership for 3.5 hours before everything was said and done and finally got the price that wanted to pay (which was the $14,888 price that was listed on CarGurus.com). I did not expect any negotiations when I entered the dealership. I thought this was going to be a smooth and seamless process. That was not the case.
Communicated well.
They seemed nice on phone and helpful. I did not go and visit them.
High pressure sales pitch. Lowball trade-in value. Too many dealer add-ons. The truck had 163 miles on the odometer when I test drove it.
1st truck I looked at had something wrong with the front end, and it took the customer (me) to tell them even though the truck was completely "inspected". The second truck I was considering buying, until we ran the numbers: For a $25,800 truck , AFTER a trade in value of $2000 (for a truck I sold for $9000), the price went UP to $28,900.... yes, I would have had to GIVE them a $9000 truck and pay $3000 more to buy that vehicle. The salesman threw everything he could think of on the price without asking: $700 nitrogen and etc... read more
I walked out after 4 hours. Tried to sell me a 16500 car for over 19 and with financing and down payment over 30k. Ring the bell see ya. Nitrogen filled tires $199 plus another $1,900 in misc charges.
Business response:
Hey Bryan, I'm very sorry to hear that you had such a poor experience with us. Something certainly doesn't sound right here at all, and I'd like to look into this situation right away. I've tried to pull up all of the customer records in my system from the last 60 days for customers named Bryan, and unfortunately, the only records I am coming up with were for customers that purchased a vehicle from us recently. It sounds like you did not purchase, and I'd like to speak with you so I can look into this further. Can you please... read more
Terrible...they sold my car after I was looking at it first. Kept calling after I said I was not interested and then emailed me the same email about that same car that was off the market..... terrible just terrible customer service
I had a great experience here. I purchased the car that I had contacted them about. The vehicle was clean and in excellent condition. I got it for the sale price that was listed. The men at the dealership were nice and they bought me lunch “Panera Bread” while I waited for financing to purchase my car. It was an overall good experience.
Frequently asked questions about Libertyville Chevrolet Inc
How is Libertyville Chevrolet Inc rated?
Libertyville Chevrolet Inc has a 3 star rating with 217 reviews.
When is Libertyville Chevrolet Inc open?
Libertyville Chevrolet Inc is closed now. It will open on Monday at 9:00 a.m.
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