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Libertyville Chevrolet Inc
- Automotive
- Waukegan, IL
About this business
Location details
1001 S Milwaukee Ave, Waukegan, IL, 60048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Sent quotes as requested in a timely manor
Business response:
Thank you for the 5 star rating! We hope to earn your business.Sincerely,Desi ZamoraCustomer Care Manager
They contacted me within 24 hour so and have kept me informed on the SUV's availability
Business response:
Thats what we love to hear! We hope to earn your business. Please let us know how we can assist.Sincerely,Desi ZamoraCustomer Care Manager
I was contacted and they were very helpful.
I asked them one simple question on email, and they didn't even answer it. Instead they kept sending email after email trying to sell me the car.
Don’t go here, ever. Car I called about was not there and was confirmed 20 minutes before that it was. They put pricing on the internet for cars that they don’t have at incredible prices to lure people there.
Business response:
My name is Desi Zamora, Customer Care Manager at Libertyville Chevrolet.I am very sorry about the unpleasant experience. Our internet prices are available at that price to everyone without the hassle. There must have been a confusion. Please call me at 847-932-3184 so I can speak with you further and I will make sure your purchase is seamless if you are willing to give us a 2nd chance.
I have never had a such a bad experience at a dealership. The vehicle I went to see was listed for $38k. I was going to trade my car which KBB trade value is 22k. The dealership quoted me $18k. Sure, they wanted to make money on my trade, no problem. But that's not it, when it came down to numbers, my balance after trade was $27000. That still don't add up, 38k minus trade is 20k not 27k. Buyer beware!!! Went to a different dealership next day, they quoted me $21000 for my car... Libertyville Chevrolet never again!!!
These people bloewnup my home; called at least I’d give it zero stars. They called 2-4 times a day and texted also. My email was jammed with email messages too. I had a few questions about the vehicle; they were making appointments for me to buy it. Too much pressure and VERY pushy to the point it was offensive. I finally had to unsubscribe and block. All this for a few questions on a car. Never again.
Business response:
Hi Melissa ,My name is Desi Zamora ,customer care manager at Libertyville Chevrolet.I am very sorry to hear this.I hope this would provide some clarity to your concern and confusion , we did not call you 2-4 times a day.Upon checking the history , we only called 7 times in the span of 3 weeks from your inquiry. When you submit a internet inquiry , at times this request may be sent to multiple dealers in the area(depending on your request) and that may explain the excessive calls. Please call me 847-932-3184 so I can speak wi... read more
While we did not make a deal, they were great to work with. They were informative and accommodating.
Great responded quickly
Frequently asked questions about Libertyville Chevrolet Inc
How is Libertyville Chevrolet Inc rated?
Libertyville Chevrolet Inc has a 3 star rating with 217 reviews.
When is Libertyville Chevrolet Inc open?
Libertyville Chevrolet Inc is closed now. It will open on Monday at 9:00 a.m.
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