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Leslie's
- Home Services
- Lakewood Ranch, FL
About this business
Location details
5770 Ranch Lake Blvd, Lakewood Ranch, FL, 34202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No One ever answers the phone! This is frustrating! I have had my pool cleaner in for service that is still under warrenty for over 6 weeks, and I cannot get anyone to answer the phone to determine if it has been repaired or to even schedule an appointment!******
Business response:
HI ******, I dont see an order under the email you provided. I have checked all of our systems. Please contact us with an order number and I can assure you that we will look into this. Our phones team is available daily at ************: Monday - Saturday: 8:00 AM - 9:00 PM ESTSunday: 8:00 AM - 7:00 PM ESTHoliday Closures: Thanksgiving Day, Christmas Day, New Years Day
I have been trying to get a damaged product reshipped since August 12th and have now sent 3 emails to the commercial account manager with no response. Customer ********************** is definitely not a strong point on the commercial side of things. I don't recommend them for fast needs of a commercial business.
Business response:
HI ***** I am sorry to see this review. I will ensure we reach out to the email address you provided within 24 hours.
They never showed up on the day that they confirmed and scheduled to winterizing my pool. I took the day off from work and stayed home for them. They did not even have a curtesy to call me and tell me that the crew is not coming. After I called them, the representative put me on hold for 5 minutes and finally disconnected my call. Leslie's is a big scam and big lie
Business response:
Hi ****** I am sorry for the frustration. I reviewed this case and can see that it was resolved prior to the review being sent to us. I am glad we were able to assist in resolving this.
Purchased a pool heater from them over a year ago and it still doesn't work. No response or any help. Purchased a pool cover and seam came apart after 1 1/2 years. New pool pump didn't work right and I found out there was a recall on it. Still waiting to hear about the pool heater.
Business response:
I searched your name and email in our system and was not able to find an order. Please contact us with the order number so we can further assist you. We are here to help.
I went into store number #*** the gentleman went in to the computer an under my email address ordered my pool filter it was taken out of my acct yet I've not received it its now Aug went into another lesleys to see if I could find some one to help me after calling the number on the page the lady kept telling me I didn't buy it I lost it the cash was taken out the same day it was ordered I have left messages with Corp to call me with he only to leave me with a lengthy message an so I thought ok give the mail one more week sti... read more
Business response:
I searched your email address and do not see an order. We would need an order number to reference. Please email *************** with your phone number and I will try to further assist you
I had been a loyal customer until this summer. This is because after ordering an electric booster pump from Leslies, I had arranged to have their service department do the installation. A technician did show up and wired the pump incorrectly and thus burned up the pump. (My licensed Electrician confirmed this) There is a wiring diagram located on the pump that Leslies technician should have followed. Leslies did refund the cost of the pump they ruined, but not the approximately $350.00 for the faulty labor of the technician ... read more
My best piece of advice, find a different pool repair service. Leslies is unreliable paired with a customer ********************** that leaves a lot to be desired. The company sets up appointments that it fails to keep, sends technicians that clearly hate their job and their company, and uses an answering service that would rather get off the phone than assist you. If you have ample time to waste without actually needing to fix your pool, then Leslies is definitely the company for you. If however, you want to swim before the... read more
Business response:
Hi Shayom, I am so sorry to read this. We do take pride in our service and if we were less than perfect, we will correct it. We will investigate your review in its entirety and reach out.
Leslies is price gouging with the chlorine. This isnt supply / demand this is price gouging when there is a chlorine shortage. Boycott Boycott Boycott. Never go there again! Spread the wird!!
Business response:
Hi ******. It may feel that way but we can assure you we are not price gouging. When cost is raised up the chain from distribution to wholesale to retail the price normally goes up as we cant sell chlorine (or any product) below our cost.
We have been a Commercial Customer for over 20 years. Most of those years went well except.Since 2017 Leslie's Pool Supply's order wait time for Commercial customers has been anywhere from ***** minutes. That is completely unacceptable. Then when you do get a representative on the line and become disconnected they DO NOT CALL YOU BACK. I feel that when they answer and you give your Commercial Account Number to them that they have your information on the computer and they should call the customer right back.Also, in the order... read more
Business response:
I am so sorry! This is not our normal level of service. I will ensure someone from commercial reaches out to you within 24 hours to figure out what happened. We will make this right!
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.8 star rating with 155 reviews.
When is Leslie's open?
Leslie's is open now. It will close at 6:00 p.m.
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