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Leslie's
- Home Services
- Lakewood Ranch, FL
About this business
Location details
5770 Ranch Lake Blvd, Lakewood Ranch, FL, 34202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I Ordered a spa cover on April 23rd. After 7 weeks and receiving an email that my cover was ready to ship I called and was told it could be up to 8 weeks. After 9 weeks I called and was told it could be 10 to 12 weeks. After writing my review to Leslie's I finally got contacted by someone who found that it had not even been made yet.Today, on July 13th it finally showed up and it is the wrong size. It's only half the size of my hot tub. The correct dimensions were printed on the box but the cover was nowhere close to fitting... read more
Business response:
Hello, We are so disappointed to hear about your recent experience. We will be contacting the manufacturer so they may look into the issue to ensure it is avoided in the future. We will also be checking the refund status to ensure it was processed.
I tried to make an appointment online for a service call. I hadn't selected a date or time yet and I got a message to call the 800 number. I call the 800 number and the person I spoke to tells me its a $130 + $45 fee for the technician to come out. I asked the same question several times on if the initial fee is waived if I get the work done by Leslie's. The person could not understand my question and just kept repeating yes the fee is $130 + 45. When I asked to speak to someone else she tells me her supervisor isn't availab... read more
Business response:
Hello, We are so sorry that to hear about your recent experience. We will be pulling the call and provide coaching to our team. We greatly appreciate your patience with this matter.
I tried to make an appointment online for a service call. I hadn't selected a date or time yet and I got a message to call the 800 number. I call the 800 number and the person I spoke to tells me its a $130 + $45 fee for the technician to come out. I asked the same question several times on if the initial fee is waived if I get the work done by Leslie's. The person could not understand my question and just kept repeating yes the fee is $130 + 45. When I asked to speak to someone else she tells me her supervisor isn't availab... read more
I tried to make an appointment online for a service call. I hadn't selected a date or time yet and I got a message to call the 800 number. I call the 800 number and the person I spoke to tells me its a $130 + $45 fee for the technician to come out. I asked the same question several times on if the initial fee is waived if I get the work done by Leslie's. The person could not understand my question and just kept repeating yes the fee is $130 + 45. When I asked to speak to someone else she tells me her supervisor isn't availab... read more
I tried to make an appointment online for a service call. I hadn't selected a date or time yet and I got a message to call the 800 number. I call the 800 number and the person I spoke to tells me its a $130 + $45 fee for the technician to come out. I asked the same question several times on if the initial fee is waived if I get the work done by Leslie's. The person could not understand my question and just kept repeating yes the fee is $130 + 45. When I asked to speak to someone else she tells me her supervisor isn't availab... read more
We made a service appointment for our pool. We were given a 4hr time window in the morning for them to come. I also had a medical appointment I changed in order to be home for the appointment. After the 4hr **** came and went without anyone coming or calling to say they would be late. I called to inquire about when someone would be coming. I was then told that someone would be here today at some point and if no one showed up by five I was to call them the next day to reschedule. I then had to cancel my medical appointment an... read more
Business response:
Hello ******, We are disappointed to hear about your experience. We will be forwarding the details to the servide leadership team in the area to provide look into this further. We greatly appreciate your patience with this matter.
We made a service appointment for our pool. We were given a 4hr time window in the morning for them to come. I also had a medical appointment I changed in order to be home for the appointment. After the 4hr **** came and went without anyone coming or calling to say they would be late. I called to inquire about when someone would be coming. I was then told that someone would be here today at some point and if no one showed up by five I was to call them the next day to reschedule. I then had to cancel my medical appointment an... read more
Business response:
Hello ******, We are disappointed to hear about your experience. We will be forwarding the details to the servide leadership team in the area to provide look into this further. We greatly appreciate your patience with this matter.
We made a service appointment for our pool. We were given a 4hr time window in the morning for them to come. I also had a medical appointment I changed in order to be home for the appointment. After the 4hr **** came and went without anyone coming or calling to say they would be late. I called to inquire about when someone would be coming. I was then told that someone would be here today at some point and if no one showed up by five I was to call them the next day to reschedule. I then had to cancel my medical appointment an... read more
Business response:
Hello ******, We are disappointed to hear about your experience. We will be forwarding the details to the servide leadership team in the area to provide look into this further. We greatly appreciate your patience with this matter.
We made a service appointment for our pool. We were given a 4hr time window in the morning for them to come. I also had a medical appointment I changed in order to be home for the appointment. After the 4hr **** came and went without anyone coming or calling to say they would be late. I called to inquire about when someone would be coming. I was then told that someone would be here today at some point and if no one showed up by five I was to call them the next day to reschedule. I then had to cancel my medical appointment an... read more
Business response:
Hello ******, We are disappointed to hear about your experience. We will be forwarding the details to the servide leadership team in the area to provide look into this further. We greatly appreciate your patience with this matter.
Frequently asked questions about Leslie's
How is Leslie's rated?
Leslie's has a 1.8 star rating with 159 reviews.
When is Leslie's open?
Leslie's is closed now. It will open on Monday at 9:00 a.m.
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