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Les Schwab Tire Centers
- Auto Repair
- Reno, IA
About this business
Les Schwab is one of the leading independent tire dealers in the U.S. Our quality customer service sets us apart from the other guys. We are proud to feature an extensive tire, brake and battery selection, as well as quality automotive repairs. When you shop at Les Schwab, we promise you the best tire value. This means you get Free Peace of Mind Protection and Free Lifetime Tire & Mileage Care included in your purchase. We are here for the life of your tires, not just todays transaction. When you purchase a set of tires from... read more
Location details
4175 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
A few days ago I decided to bring my truck in to get a punctured tire replaced at the Covington, Washington Les Schwab. The agent at the front desk quoted me on several replacements and I chose a tire. They replaced the tire and I drove home. After driving on the freeway several times and having my car violently lurching to the left almost causing me to veer into the lane next to me, I brought the car and tire back to the Covington Les Schwab and told them the issue. The mechanic at the front turned white and told me he was ... read more
Business response:
BBB Case ID ******** We regret the customer had a negative experience at the Covington Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns. Les Schwab is committed to providing the best customer service possible and would like to work with Mr. ***** to resolve his concerns. If Mr. ***** contacts the store manager, Ken, directly at 253.638.0940, he will attempt to resolve his concerns.
I recently went to Les Schwab for a battery replacement. My battery was going. I could tell from the sound on starting the car and measuring the battery voltage. I brought it to Les Schwab because of convenience and reputation. The battery was replaced with a botched job resulting in "Check Engine" light illuminated, red "BRAKE" light flashing and the "Cruise Control" icon flashing. I would not take the care home because the engine analyzer they, Les Schwab, had needed to be charged overnight. That's when the customer servic... read more
Business response:
BBB Review - ****** ****** We regret Ms. ******had a negative experience at the Puyallup Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes this matter seriously and investigates the underlying facts of all customer concerns. According to Les Schwab’s records, Ms. ****** dropped her 2014 Subaru Outback (“vehicle”) off at the tire center and requested a new battery installation. The tire center employee had to jump start the vehicle in the parking lot in order pull it into the bay and replace... read more
After almost 17yrs as a customer I AM DONE. My mom took my wifes car to get a spin & rotate. Due to an alignment issue a front tire was too worn to be serviced. 4 new tires were needed (AWD SUV). They took the car home and notified my wife of the tire choices. Options were for tires & alignment at either (apprx) $650 or $1200 and my wife told my parents to get the good tires. They got the car back to the dealer just before closing and indicated my wife needed to pick up the car around 10am. I find out about all this late in ... read more
Business response:
BBB Review *** **** We regret the customer had a negative experience at the Rathdrum Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns. Les Schwab is committed to providing the best customer service possible and will refund *** ****for the labor and installation of the tires in the amount of $211.44 by issuance of a check mailed to the address on file. Les Schwab apologizes for the inconvenience this may ... read more
I went to this store to purchase new tires after one of my previous tires shredded. I was advised I required new lower front control arms and bushings or they would not warranty the new tires. I was also advised my struts needed replacement.After having this repair done I took the control arms that were removed to a certified auto shop and had them examined. Although the arms did show wear, there was no immediate problem and no reason not to warranty the tires. They also examined my struts and reported they were in great sha... read more
Business response:
BBB Review - *** ******** We regret the customer had a negative experience at the Billingham Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns. Les Schwab’s employees contacted Mr. ******** soon after receiving a copy of this review and worked with him to resolve the concerns raised with your office. Les Schwab believes Mr. ******** is satisfied with the agreed upon resolution. We apologize for any inconv... read more
I accidentally hit a turn lane divider. Luckily I was only a block away so brought it in to the Monroe location. I needed a new rim and tire which I got. However they neglected to tell me that I would need a realignment. 3 weeks later the tire on the new rim is going flat. Brought it into the North Bend location and the wearing of the tire due to the misalignment (which was not told to me) was the cause so had to replace the two front tires at my expense ( so much for the Les Schwab tire warranty) and scheduled a realignment... read more
Business response:
We regret the customer had a negative experience at the Monroe Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns. Les Schwab’s Store Manager contacted Mr. *********soon after receiving a copy of this review and worked with him to resolve the concerns raised with your office. Les Schwab believes Mr. *********is satisfied with the agreed upon resolution. We apologize for any inconvenience this may have caus... read more
I want to report that Les Schwab gave us a bogus estimate on work on my 2009 Nissan Murano that did not need the work that they said it did. My husband brought the car in for a tire rotation and alignment and they gave him a estimate of $1631.63 for work they said it needed. We then took it to another auto place and found out it did not need that work. All it needed was a tire rotation and alignment, as my husband wanted.We are seniors on a fixed income and we cannot afford to be scammed like this. We want to warn others of ... read more
Went to Les Schwab on Saturday with a flat tire. They informed me they could not fix it and told me that 3 other tires should be replaced. I told him I didn't want him to replace the others since Les Schwab hasn't had affordable tires and that I would buy the other tires through my online source and just to put the one on. He said ok, but didn't bother to tell me the cost of the tire or that they only had one that would fit my car. I figured the bill would be around $150 for the tire to be replaced. Imagine my surprise when ... read more
Business response:
BBB Review ***** ******* We regret the customer had a negative experience at the Elma, Washington Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reviews very seriously, and investigates the underlying facts of all customer concerns. As soon as Les Schwab learned the customer was unsatisfied with the services she received from the Elma tire center, Les Schwab’s Customer Services Representative (“CSR”) phoned her in an attempt to resolve her concerns. Our CSR learned Ms. ******* wanted to ... read more
Hey Ryan(the manager), "Let me educate you" as you told me multiple times today. Not only did my car get misdiagnosed 3 separate times for brakes and rotors, I also got quoted lots of fun numbers. It started out as my back brakes at $358, then throw my rotors in and make that $476..but wait there's more! I get ANOTHER call saying they misdiagnosed my car yet again and it's actually the front brakes and rotors so actually it's going to cost me $950. ARE YOU KIDDING ME. So I called the manager (Ryan) and he was completely cond... read more
I called to get a price quote on how much it would cost to have tires swapped out on the one set of rims that I have. The man I spoke to asked me several questions, including "did you purchase your tires through Les Schwab?" I had not purchased my tires through them, and was very clear about that. He quoted me as the total being $65 for everything. When I went to drop my car off, I spoke to a different man at the counter. I explained that I had previously called and spoken to someone who had quoted me $65, and wanted to make... read more
Business response:
Les Schwab is committed to providing the best customer service possible and would like to work with you to resolve your concerns. If you would please contact Les Schwab’s Customer Service Representative, Chris, at 541.447.4136, he will attempt to resolve your concerns. Thank you
Frequently asked questions about Les Schwab Tire Centers
How is Les Schwab Tire Centers rated?
Les Schwab Tire Centers has a 2.4 star rating with 98 reviews.
When is Les Schwab Tire Centers open?
Les Schwab Tire Centers is closed now. It will open tomorrow at 8:00 a.m.
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