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Les Schwab Tire Centers
- Auto Repair
- Reno, IA
About this business
Les Schwab is one of the leading independent tire dealers in the U.S. Our quality customer service sets us apart from the other guys. We are proud to feature an extensive tire, brake and battery selection, as well as quality automotive repairs. When you shop at Les Schwab, we promise you the best tire value. This means you get Free Peace of Mind Protection and Free Lifetime Tire & Mileage Care included in your purchase. We are here for the life of your tires, not just todays transaction. When you purchase a set of tires from... read more
Location details
4175 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I bought new tires for my Ford 150, The service was good. The people too. They took care of me pretty quick and treated my truck like it was theirs.
I usually go through the Woodburj Oregon store, they are PHENOMENAL! However, I live in silverton so made the decision to try the silverton store since they were closer. WORST DECISION IVE MADE! The store manager, Jeremy, is a complete prick. They never send me my bills, therefore I have made 7 late payments in the almost 3 years I’ve had my account open. Because of that, he decreased my credit line from $2200 to $500 when I currently owe almost $800 on the account. I got an over limit penalty as well as it taking my credit ... read more
Business response:
BBB Review - ****** ******* We regret the customer had a negative experience at the Silverton, Oregon Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. According to Les Schwab’s records, Ms. *******opened her retail credit account at the Silverton tire center October 14, 2017. In the past 24 months, Ms. *******’s account became past due 11 times. Silverton store employees called Ms. *******leaving numero... read more
Went in after another tire company told me that my flat was caused by a nail in my tire and that they had patched it. When my tire was flat the next day I decided to go to les schwab and the team at this location was extremely honest and helpful. They fixed the actual problem and sent me on my way. I appreciate that I can trust this company and will never go anywhere else again. I believe the person who helped me was Brent.. what a nice guy!!
Business response:
Thank you so much for your kind review, Liz! We truly appreciate having the opportunity to earn your trust. At Les Schwab, we pride ourselves on providing world-class customer service. A big part of this is always delivering honest service and advice to our customers, which is something you can always count on from us! We very much value your business and hope to serve you again in the future! -Nate Please let me know if you have any questions. Thank you! Nate B*** | Customer Service Les Schwab Headquarters 20900 Cooley Rd. ... read more
"We stand behind the quality of our products and workmanship. Learn more about our Best Tire Value Promise today: http://lesschwab.com/" NO THEY DON'T!! The really expensive chrome Les Schwab wheels on my 2004 Avalon have failed. They won't hold air, I have to add air every 5-7 days. Their failed chrome wheels are a liabilty and not safe. Les Schwab won't accept responsibilty and won't replace them with safe, functioning wheels! They admit the chrome fails and they stopped selling them. Shame on Les Schwab!
Business response:
BBB Review - ****** We regret the customer had a negative experience at the Corvallis Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. According to Les Schwab’s records, Mr. ****** purchased chrome wheels for his 2004 Toyota Avalon (“vehicle”) over ten years ago. On September 9, 2019, Mr. ****** brought his vehicle in for a wheel inspection as the chrome wheels installed were corroding, causing the tire... read more
Know your mechanics or make sure you get a second opinion. Sep 2019 It was a rainy December morning when I saw a nail in my tire. I made it to Les Schwab on Cole before they opened. The mechanic said they could fix the flat and rotate tires. When the Tahoe was ready he also said the ‘RR AXLE SEAL BLOWN’ and ‘REAR PADS LOW 3-4 MM ROTORS SEVERLY COORODED and I shouldn’t drive to Ketchum that day. I swapped cars with my wife and dropped Tahoe off at my mechanics who I have been going to for over a decade. They said brakes are f... read more
Business response:
BBB Review - ********** We regret the customer had a negative experience at the Boise Cole Road, Boise Broadway Avenue and Boise Fairview Road Les Schwab Tire Centers. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. According to Les Schwab’s records, on December 18, 2018 Mr. **********brought his 2012 Chevrolet Tahoe (“vehicle”) to the Cole Road tire center and requested a flat repair and tire rotation. Les Schwab’s highly tr... read more
Service is extremely poor. Going on vacation and went there for a simple tire air pressure check. After I found an attendant he said to pull my truck and travel trailer near the bay doors so he would be sure their air hose would reach. No problem but as soon as I pulled up there another attendant came and said I couldn't park there. Told him I was told to by another attendant. I said I just wanted an air pressure check on the truck and travel trailer and he told me I would have to wait about 20 minutes. I told him I just wan... read more
Business response:
We are very sorry to hear about your recent unpleasant experience. We pride ourselves in providing every Les Schwab customer with world-class customer service. As part of this, we strive to give sudden service every time and it is very disappointing to hear we missed the mark for you. While we do get behind from time to time depending on the volume of customers waiting to be served, we always work hard to get our customers quickly and safely back on the road. We are using your feedback to help coach our store and the managem... read more
Today my wife when leaving for work discovered a nail in her tire. Since it was just before 8 am i suggested Les Schwab on State street in Marysville WA. She got to the business around 8:15 am just after they opened. She let me know that there was already 5 people there and she would have to wait a bit. 5 Hrs later they finished her car. On what planet is 5 hrs acceptable ? I had contacted customer service for Les Schwab around 11 am with no response from them. Shameful..... I gave them 2 stars only because they did eventual... read more
Business response:
BBB Review - **** ****** We regret the customer had a negative experience at the Marysville, WA Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes concerns very seriously, and investigates the underlying facts of all customer concerns. Les Schwab’s Store Manager and Area Manager contacted Mr. ****** soon after learning he was unsatisfied and worked with him to resolve the concerns raised with your office. Les Schwab believes Mr. and Mrs. ****** are satisfied with the agreed upon resolution. ... read more
On Friday, August 2, 2019, I called & spoke with Heather. I told her I needed one tire replaced as it had a bubble in it. I asked if it could be done today. She replied yes it would take about 3 hours and I should bring it in right away to ensure it is done today. I dropped it off & my daughter left the keys. I called to discuss which type of tire I wanted to buy ie 40k warranty. I had checked the tire wear earlier & thought they had another 30-- 40k on them. I left my phone # with Heather incase she needed to contact me. Ab... read more
Business response:
BBB Review - ******** We regret the customer had a negative experience at the Rohnert Park Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. Les Schwab technicians are trained to recommend replacing all four tires on all wheel drive vehicles, consistent with industry best practices and most auto manufacturer recommendations. Although it depends on the specific vehicle and the actual tire needs of each cu... read more
On this day of July 2nd 2019 approximately 20 minutes prior to 9:45 a.m. the phone call was made to the Northwest Boulevard Les Schwab location in Spokane Washington the manager Jeff H***** who answered and assisted me on the phone I must say gave the worst customer service he lied to me and said that he was unable to assist me turned around contradicted himself and said that he in fact was able to assist just because I didn't have the telephone number at first he stated that I was not able to be found in the system oh then ... read more
Business response:
BBB Review by *** ****** We regret Ms.****** had a negative experience at the Spokane Les Schwab Tire Center. Les Schwab prides itself on superior customer service, takes reports very seriously, and investigates the underlying facts of all customer concerns. According to interviews with Les Schwab employees, Ms. ****** called the store and “yelled at” and “berated” Les Schwab’s store employees. Store Manager Jeff attempted to determine Ms. ******’s concerns but Ms. ****** refused to give him her telephone number and name and... read more
Frequently asked questions about Les Schwab Tire Centers
How is Les Schwab Tire Centers rated?
Les Schwab Tire Centers has a 2.4 star rating with 98 reviews.
When is Les Schwab Tire Centers open?
Les Schwab Tire Centers is closed now. It will open tomorrow at 8:00 a.m.
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