Kroger Floral

Alex R 

on BBB

3 years ago

Ever since COVID broke out in March 2021, I've been doing pick up at a store in New Albany, I've been doing ClickList and then picking up my order curbside, which was great and it was going really well. Up until the past 3-4 times that I've ordered to pickup my grocery order Curbside, with no issue, the timeslot I reserved, the order was ready to be picked up. The past 3-4 times, I've received phone calls between 2-4 the day of order pickup saying that they my order would have to be bumped to a later time(or the next day) du... read more

Michael B 

on BBB

3 years ago

I visited the Kroger on ******** and West Little York as I was craving a coffee. I saw a coffee station and purchased a Keurig pod for a $1, brewed my coffee and when I went I put cream, I could not find any. I asked the lady in bakery who was not keen on helping me and referred me to the deli department. I went over and the deli rep said that bakery would know. A lady in the cheese department paged the manager but let me know there was a shortage of cream. I asked if they could put a sign saying no cream available so I woul... read more

Michael B 

on BBB

3 years ago

I visited the Kroger on ******** and West Little York as I was craving a coffee. I saw a coffee station and purchased a Keurig pod for a $1, brewed my coffee and when I went I put cream, I could not find any. I asked the lady in bakery who was not keen on helping me and referred me to the deli department. I went over and the deli rep said that bakery would know. A lady in the cheese department paged the manager but let me know there was a shortage of cream. I asked if they could put a sign saying no cream available so I woul... read more

RH 

on BBB

3 years ago

This Fry's Kroger location is horrific. The customer service in the store and pharmacy as well as the corporate division and 1-800 number for Kroger are all completely dismal. There was an incident where the pharmacist conspired with the little clinic registered nurse not to provide vaccinations based off of personality conflict. This type of behavior is not only illegal but absolutely unacceptable. 

RH 

on BBB

3 years ago

This Fry's Kroger location is horrific. The customer service in the store and pharmacy as well as the corporate division and 1-800 number for Kroger are all completely dismal. There was an incident where the pharmacist conspired with the little clinic registered nurse not to provide vaccinations based off of personality conflict. This type of behavior is not only illegal but absolutely unacceptable. 

dana b 

on BBB

3 years ago

They *****Their pickup and delivery is never right. I’ve only ordered from them 3 times and not once has it been right. They don’t send text updates even when you opt in for it and they substitute things even when asked not to. They don’t even inform you of put of stock until you’re already there. Then you can’t cancel because it’s already down without any consultation about substitutions or cancellation. They’re awful and can’t even seem to use common sense. Like if I order dog food and they’re out, no, treats are not a sub... read more

Rachel K 

on BBB

3 years ago

Due to Covid we have been having groceries delivered - Fred Meyer now uses instacart who has turned out to be very awful at making deliveries ar being able to adjust for issues that arise. Yesterday the instacart driver texted that they could not deliver due to water over road. I immediatly texted back saying I would pick up the order at store. I received no response from driver and so called both instcart and then Fred Meyer - neither could change the order so it could be picked up. thier solution was to tell me that I woul... read more

Rachel K 

on BBB

3 years ago

Due to Covid we have been having groceries delivered - Fred Meyer now uses instacart who has turned out to be very awful at making deliveries ar being able to adjust for issues that arise. Yesterday the instacart driver texted that they could not deliver due to water over road. I immediatly texted back saying I would pick up the order at store. I received no response from driver and so called both instcart and then Fred Meyer - neither could change the order so it could be picked up. thier solution was to tell me that I woul... read more

dana b 

on BBB

3 years ago

They *****Their pickup and delivery is never right. I’ve only ordered from them 3 times and not once has it been right. They don’t send text updates even when you opt in for it and they substitute things even when asked not to. They don’t even inform you of put of stock until you’re already there. Then you can’t cancel because it’s already down without any consultation about substitutions or cancellation. They’re awful and can’t even seem to use common sense. Like if I order dog food and they’re out, no, treats are not a sub... read more