Kroger Floral

Mike M. 

on BBB

3 years ago

Went to kroger pharmacy to pick up a prescription that was faxed to kroger and supposed to be ready on the 5th of January, was not ready. Did not go on the 6th because of ice and snow, still not ready on 7th. Went on 8th and asked if it was ready, they said in a few minutes. This med. is for pain needed daily, I went 3 days without! I asked the worker why it was not filled on the 5th and he said ( I don't know it's ready now ). The worker was very unprofessional and dumb for not answering my question. 

Mike M. 

on BBB

3 years ago

Went to kroger pharmacy to pick up a prescription that was faxed to kroger and supposed to be ready on the 5th of January, was not ready. Did not go on the 6th because of ice and snow, still not ready on 7th. Went on 8th and asked if it was ready, they said in a few minutes. This med. is for pain needed daily, I went 3 days without! I asked the worker why it was not filled on the 5th and he said ( I don't know it's ready now ). The worker was very unprofessional and dumb for not answering my question. 

Glori C 

on BBB

3 years ago

Waited an hour to pick up my groceries. So did everyone else. A long line of people trying to say they are here. Only one person on. No one was being taken care of. Tried to call store. No one answered. I have better ways to spend my time! 

Glori C 

on BBB

3 years ago

Waited an hour to pick up my groceries. So did everyone else. A long line of people trying to say they are here. Only one person on. No one was being taken care of. Tried to call store. No one answered. I have better ways to spend my time! 

Elizabeth L. 

on BBB

3 years ago

I have always loved kroger. However we recently moved to ******* and the only option is delivery. We got a gift card from our family for Christmas. Come to find out this gift card does not work online for delivery. I have contacted customer service several times been transferred even more times and even been hung up on or disconnected after asking to speak with a supervisor or manager. My gift cards for $300 and I've only been offered a $10 credit. I cant believe there is absolutely no other option! 

Elizabeth L. 

on BBB

3 years ago

I have always loved kroger. However we recently moved to ******* and the only option is delivery. We got a gift card from our family for Christmas. Come to find out this gift card does not work online for delivery. I have contacted customer service several times been transferred even more times and even been hung up on or disconnected after asking to speak with a supervisor or manager. My gift cards for $300 and I've only been offered a $10 credit. I cant believe there is absolutely no other option! 

John I. 

on BBB

3 years ago

Horrible experience. Will never order on line again. Placed order number and missing 1 item. Packed by ****** H out of **. Waited over 45 minutes on phone and hung up. After 25 minutes waiting for virtual agent I believe I am writing someone how doesn't read English. Read below. Maybe you like to short people a small amount on purpose and they give up. Just wasted 70 minutes for a $3.99 refund. Never ever again 

John I. 

on BBB

3 years ago

Horrible experience. Will never order on line again. Placed order number and missing 1 item. Packed by ****** H out of **. Waited over 45 minutes on phone and hung up. After 25 minutes waiting for virtual agent I believe I am writing someone how doesn't read English. Read below. Maybe you like to short people a small amount on purpose and they give up. Just wasted 70 minutes for a $3.99 refund. Never ever again 

Tom 

on BBB

3 years ago

Like other reviewers indicated, they have serious issues with rude employees that they fail to address. The Sussex Wisconsin store should just be shut down. ************* ****** and *******all have superior customer service. For that matter, so does the ****