Kroger Floral

David M 

on BBB

3 years ago

1/21/2022 I am having trouble getting the Kroger Company to acknowledge/understand that the *******, OH Kroger Store IS BADLY UNDERRESOURCED. The staff at the ******* Kroger Store IS DOING THE BEST THAT THEY CAN in an impossible situation for them during the pandemic. When I've contacted corporate Kroger, I receive either automated or tone-deaf responses. It routinely NOW TAKES LONGER TO CHECK OUT OF THIS GROCERY STORE than it does to fill the cart. At *******(for example), I can pay for groceries in the electronics departme... read more

Stephanie L 

on BBB

3 years ago

This rating is for Kroger's customer service. They have done an exceptionally poor job at handling my request to cancel my online order (the first and 100% the last). I placed my order online through the Kroger website nearly three weeks ago, and have yet to receive any updates on when the item will ship. I ended up going through a different provider (******).My outreach through email bounced me between two different departments and company phone lines. I was on the phone with one customer service rep for an hour only to lea... read more

John K 

on BBB

3 years ago

Lets just say we will not be shopping at Kroger anymore. Lately their fruits and vegetables have been getting rotten quickly and this time it had live bugs in it. Please please be aware and double check or even stop shopping at Krogers. 

John K 

on BBB

3 years ago

Lets just say we will not be shopping at Kroger anymore. Lately their fruits and vegetables have been getting rotten quickly and this time it had live bugs in it. Please please be aware and double check or even stop shopping at Krogers. 

Lindsey H 

on BBB

3 years ago

I was refused service by the only available checker this week; I let it go because the whole world seems understaffed. Yesterday I was supposed to be able to pickup a Kroger clock-list order, but they left a voicemail saying my order was pushed back to 11am - which on any other day wouldnt work but I have a sick kid and am off of work. I even called to verify that I heard them right, and they said Yes. So I drive up today with my sick kid in tow, and they had Cancelled my order so there Was No order to pickup. They said I co... read more

Lindsey H 

on BBB

3 years ago

I was refused service by the only available checker this week; I let it go because the whole world seems understaffed. Yesterday I was supposed to be able to pickup a Kroger clock-list order, but they left a voicemail saying my order was pushed back to 11am - which on any other day wouldnt work but I have a sick kid and am off of work. I even called to verify that I heard them right, and they said Yes. So I drive up today with my sick kid in tow, and they had Cancelled my order so there Was No order to pickup. They said I co... read more

Peter N 

on BBB

3 years ago

The delivery person had two deliveries. My account shows the billing and order for another customer. I have tried to get my correct **** placed on my account so I can verify that the amount processed by my bank is correct. I was told by an agent that my concern would be escalated to the "fraud department". What should to me be an easy fix has not been resolved after a week. Followup calls went to a call center in *************** with reps who were unable to be of assistance and dropped calls when I asked for a supervisor. My... read more

Peter N 

on BBB

3 years ago

The delivery person had two deliveries. My account shows the billing and order for another customer. I have tried to get my correct **** placed on my account so I can verify that the amount processed by my bank is correct. I was told by an agent that my concern would be escalated to the "fraud department". What should to me be an easy fix has not been resolved after a week. Followup calls went to a call center in *************** with reps who were unable to be of assistance and dropped calls when I asked for a supervisor. My... read more

Jessica R 

on BBB

3 years ago

Recently placed a pick up order, that wasn't fulfilled at the time Kroger's said it would be ready. Waited 3hrs then to be told that I wasn't going to get my order because they were closing. I live 26miles away from a Kroger's. I contacted customer service to file a complaint or request at least $50 Kroger gift card. My order was over $300 and I had to go else where. **************** said $15 was the best they could do and didn't see the need for anymore considering my complaint. I will never shop at a Kroger's again.