Kroger Floral

Jo M 

on BBB

2 years ago

I switched from ******** delivery to Boost Delivery to try and get fresher produce ( the only thing I was unhappy with at ********) I ordered groceries weekly using Boost and every single time, there were issues, absorbent overcharging, ridiculous substitutions and overall terrible, terrible service. I called after giving them chance enough to ask for a partial refund on my membership cause I could no longer bear to put up with all the inconveniences their stupidity was causing and they refused! You have 7 days OR 3 deliveri... read more

Jo M 

on BBB

2 years ago

I switched from ******** delivery to Boost Delivery to try and get fresher produce ( the only thing I was unhappy with at ********) I ordered groceries weekly using Boost and every single time, there were issues, absorbent overcharging, ridiculous substitutions and overall terrible, terrible service. I called after giving them chance enough to ask for a partial refund on my membership cause I could no longer bear to put up with all the inconveniences their stupidity was causing and they refused! You have 7 days OR 3 deliveri... read more

Tracy S 

on BBB

2 years ago

They're gonna just take your money.....My card was not approved twice before the person at the register said the whole country is having problems...while later the manager says it's a Kroger issue, not the whole country. Ran my card twice, wasn't approved....got to my car, without my purchase, and my bank says money was taken out of my account both times. Manager says nothing we can do....yet they knew there was issues before I ran my card twice, they could have put a sign up telling shoppers that there might be a problem...... read more

Tracy S 

on BBB

2 years ago

They're gonna just take your money.....My card was not approved twice before the person at the register said the whole country is having problems...while later the manager says it's a Kroger issue, not the whole country. Ran my card twice, wasn't approved....got to my car, without my purchase, and my bank says money was taken out of my account both times. Manager says nothing we can do....yet they knew there was issues before I ran my card twice, they could have put a sign up telling shoppers that there might be a problem...... read more

Giselle R 

on BBB

2 years ago

Do not use kroger delivery app you might fall victim to fraudulent charges on Your card and they do absolutely nothing to help you other then give you a case number and send you on your way 

Giselle R 

on BBB

2 years ago

Do not use kroger delivery app you might fall victim to fraudulent charges on Your card and they do absolutely nothing to help you other then give you a case number and send you on your way 

Cay P 

on BBB

2 years ago

6/10/2023 Order was to be delivered to my 92 year old mother in The ********** TX (at a senior facility). I was Charged for the order that was never delivered. Kroger Chat and Kroger Customer Service absolutely no help. The driver phone number listed on the notification was a number that doesn’t accept incoming calls. There is no way to track the online order, no way to contact the third-party delivery company Shipt, and no way to escalate a problem at Kroger. Yet so easy for Kroger to fraudulently charge a customer for prod... read more

Cay P 

on BBB

2 years ago

6/10/2023 Order was to be delivered to my 92 year old mother in The ********** TX (at a senior facility). I was Charged for the order that was never delivered. Kroger Chat and Kroger Customer Service absolutely no help. The driver phone number listed on the notification was a number that doesn’t accept incoming calls. There is no way to track the online order, no way to contact the third-party delivery company Shipt, and no way to escalate a problem at Kroger. Yet so easy for Kroger to fraudulently charge a customer for prod... read more

Joshua R 

on BBB

2 years ago

Lock my wheels pushing heavy water just because they dont like me or my family continued service without smile.