Kroger Floral

Daniel B. 

on BBB

2 years ago

I tried to get ear drops from fry's and they gave me eye drops and refused to correct it. I should have been able to call my PCP and have it fixed in a moment. When I correctly informed her of this she said she would charge me 100 dollars when I had a 0 copay. They do not even know how to dispense meds and they threaten you. Assume any complaint will be swatted if they lie to you and act crazy so I ran FOREVER. I will not be back. Jessica G***** is the lady that did it at the old west highway apache junction. On 7 17 2023. 

Margo H 

on BBB

2 years ago

Kroger Pharmacy cut off M******* Jan. 1,23 and I should have had a refund from July 26,22; as I had paid in full to Kroger RX savings club. They said NO! Totally unaware of new policy with ********& frankly could care less. 

Robert B 

on BBB

2 years ago

Customer Service at the Harpers Point Kroger on Montgomery Road near Montgomery (Suburban Cincinnati, Ohio) is absolutely unacceptable. They don’t seem very interested in concerns you raise about the substandard service and disrespect you receive from areas within the store. I have been a very long time shopper of this specific store, but may never shop there again in the future. 

Simone C 

on BBB

2 years ago

I ordered items and got what I asked for. I went back on my account to review my membership and saw 6 items that I never ordered were charged to my account. I called customer service today and let them know those are fraudulent charges. She said they were substitutions for out of stock items. I said the only out of stock item was 1 single piece of squash. There were 6 substitutions on my account that I never ordered and some of those items I never heard of. She said she finds it odd it took me over a week to notice. I told h... read more

Simone C 

on BBB

2 years ago

I ordered items and got what I asked for. I went back on my account to review my membership and saw 6 items that I never ordered were charged to my account. I called customer service today and let them know those are fraudulent charges. She said they were substitutions for out of stock items. I said the only out of stock item was 1 single piece of squash. There were 6 substitutions on my account that I never ordered and some of those items I never heard of. She said she finds it odd it took me over a week to notice. I told h... read more

Robert B 

on BBB

2 years ago

Customer Service at the Harpers Point Kroger on Montgomery Road near Montgomery (Suburban Cincinnati, Ohio) is absolutely unacceptable. They don’t seem very interested in concerns you raise about the substandard service and disrespect you receive from areas within the store. I have been a very long time shopper of this specific store, but may never shop there again in the future. 

Tony T 

on BBB

2 years ago

The Richmond Ky store is the worse Kroger location ever. They have poor customer service and have the most rude employees. I had one coupon to use and they refused it because the person filling in for the manager said "I will not accept this". she did not say Kroger could not but she would not. Gave me no reason for why. I have had several coupons like it over the last few years and they have been taken at this location with no problem. Coupon was perfectly good and was used at ********the same day. The coupon amount was for... read more

Tony T 

on BBB

2 years ago

The Richmond Ky store is the worse Kroger location ever. They have poor customer service and have the most rude employees. I had one coupon to use and they refused it because the person filling in for the manager said "I will not accept this". she did not say Kroger could not but she would not. Gave me no reason for why. I have had several coupons like it over the last few years and they have been taken at this location with no problem. Coupon was perfectly good and was used at ********the same day. The coupon amount was for... read more

Beverly M 

on BBB

2 years ago

Kroger's QFC stores doesn't honor their own money orders. I purchased five $100.00 money orders on June 30 the 2023, and on July 6, they wouldn't cash them in. They didn't have an explanation and does not have a prominent display warning customers that they only sell money orders, but don't cash their own money orders. This is a scam and and I am out the money that I purchased the money orders for.