Kroger Floral

Ana L 

on BBB

a year ago

**** * ****** ** Buckeye. AZ 85326 I SPOKE TO MANAGER LOURIE … she states my passport identification isn’t allowed at the store due to the fact that it says “MEXICO” again I have a state ID I choose to identify myself with my passport. ACCORDING TO LOURIE MY IDENTIFICATION IS NOT ALLOWED . UNLESS IT WAS GOVERNMENT ISSUES . The passport was issued in the states . I even stated government law any foreign passport should be accepted. LOURIE stated “how do I know you’re not making that up” this goes to show how uneducated she is... read more

Tatum C 

on BBB

a year ago

Cynthia the supervisor for online delivery is RUDE. She hung up on me after not assisting with my concern. I have been a member since delivery started in my area. They didn’t honor the coupon they promoted when they only offered next day delivery and no where did it specify the coupon wasn’t valid on my next day delivery. Of course, she couldn’t give me a grocery credit and eat the cost, she had to put the blame on the manufacturer. It’s not about the $60, it’s about the poor customer service. As a ceo of a large company, I ... read more

Tatum C 

on BBB

a year ago

Cynthia the supervisor for online delivery is RUDE. She hung up on me after not assisting with my concern. I have been a member since delivery started in my area. They didn’t honor the coupon they promoted when they only offered next day delivery and no where did it specify the coupon wasn’t valid on my next day delivery. Of course, she couldn’t give me a grocery credit and eat the cost, she had to put the blame on the manufacturer. It’s not about the $60, it’s about the poor customer service. As a ceo of a large company, I ... read more

Amanda H 

on BBB

a year ago

***********, AR locations are allowing any and every dog in their stores. Kroger policy states only Service dogs allowed. So why are they allowing any dogs? Barking untrained dogs are a distraction to legitimate Service dogs who's handler's life depends on their animal! Plus they are a health risk according to **** Some are allowed to ride in carts where we carry our food items. This must stop ASAP! 

Amanda H 

on BBB

a year ago

***********, AR locations are allowing any and every dog in their stores. Kroger policy states only Service dogs allowed. So why are they allowing any dogs? Barking untrained dogs are a distraction to legitimate Service dogs who's handler's life depends on their animal! Plus they are a health risk according to **** Some are allowed to ride in carts where we carry our food items. This must stop ASAP! 

George M 

on BBB

a year ago

I saw a televised ad 8-7-2023 in the Columbus ohio market which stated you get the same price whether you buy online,delivered or in store which is absolutely false. I have done many online pickup orders and some are in-store only or delivery only' One was the organic strawberries this week was ADV at 1.99 but was marked in- store only. How can Kroger do this ! There are many itmes either delivery only,pickup only or in-store only. 

George M 

on BBB

a year ago

I saw a televised ad 8-7-2023 in the Columbus ohio market which stated you get the same price whether you buy online,delivered or in store which is absolutely false. I have done many online pickup orders and some are in-store only or delivery only' One was the organic strawberries this week was ADV at 1.99 but was marked in- store only. How can Kroger do this ! There are many itmes either delivery only,pickup only or in-store only. 

Ildiko Danielle C 

on BBB

a year ago

This Kroger sells rotten meat. When you call and bring it to the managers ( *******) attention he treat you unprofessionally and rudely. Called corporate Kroger to report Kroger Marketplace in ******* selling rotten meat to consumers. I would not recommend anyone to return to this store! 

JANICE E. 

on BBB

a year ago

lower price on shelf than the price that rang up - cashier refused to remove it from my bill and sent me to customer service - the line was 21 ppl long and I chose to leave instead. Basically Kroger just stole money from me.