Kroger Floral

Tyson R 

on BBB

a year ago

Wow. What a rude guy that I had to deal with. I'm disabled and walk with a cane. I had a store ad in my other hand and I put it on top of some shipping boxes for a few seconds while I looked at the hot dog ingredients. It is hard to hold them and an ad when you also have a cane. The guy putting stuff away got mad at me for putting the as there. He was like.. really? Your going to put that there? And so forth . He didn't apologize when I told them he was being rude either. I told the manager and he said.. "are you sure it was... read more

Gail L 

on BBB

a year ago

I placed an order for pick up as I have Cancer and my children shared Covid with me. I forgot 50 dollars worth of merchandise so I placed a second order. They had the time availability however, because I had already put one order in I would need to come inside to get things I needed. So I will NEVER use the pick up feature and will adjust my shopping away from **** *****, ***which is all I shop to stores that appreciate my business. Who encourages spreading Covid I guess Kroger! 

Gail L 

on BBB

a year ago

I placed an order for pick up as I have Cancer and my children shared Covid with me. I forgot 50 dollars worth of merchandise so I placed a second order. They had the time availability however, because I had already put one order in I would need to come inside to get things I needed. So I will NEVER use the pick up feature and will adjust my shopping away from **** *****, ***which is all I shop to stores that appreciate my business. Who encourages spreading Covid I guess Kroger! 

Jim R 

on BBB

a year ago

Kroger sold me a $250 **** *****gift card. However, the PIN was unreadable, and **** *****could not utilize the card. I called Kroger 4 different times and was basically told they could not do anything until they heard from **** *****. They did not seem to want to take responsibility for the fact that they sold me faulty merchandise. They finally told me that **** ***** had said the card had been totally used (no balance). However, when I called **** *****, they said they were unable to provide a balance unless I had the pin... read more

Jim R 

on BBB

a year ago

Kroger sold me a $250 **** *****gift card. However, the PIN was unreadable, and **** *****could not utilize the card. I called Kroger 4 different times and was basically told they could not do anything until they heard from **** *****. They did not seem to want to take responsibility for the fact that they sold me faulty merchandise. They finally told me that **** ***** had said the card had been totally used (no balance). However, when I called **** *****, they said they were unable to provide a balance unless I had the pin... read more

Mary C 

on BBB

a year ago

I’ve had a recurring problem with the Englewood ,Oh store. On my pick up order the deli items constantly are dropped off my orders as “ out of stock “. I’ve actually called that deli and the items WERE available. So is it a common practice to have employees lie to customers ? Or is it simply a matter of “ they just don’t want to be bothered “? The “ newest “ service on the online app is to let you know when an item you’ve placed in your cart has “ low stock “ , so you can select a substitute item. Neither of the items I orde... read more

Mary C 

on BBB

a year ago

I’ve had a recurring problem with the Englewood ,Oh store. On my pick up order the deli items constantly are dropped off my orders as “ out of stock “. I’ve actually called that deli and the items WERE available. So is it a common practice to have employees lie to customers ? Or is it simply a matter of “ they just don’t want to be bothered “? The “ newest “ service on the online app is to let you know when an item you’ve placed in your cart has “ low stock “ , so you can select a substitute item. Neither of the items I orde... read more

Trudye N 

on BBB

a year ago

I had to have a prescription filled. I was unaware the prescription was accidently sent to Kroger in Edgewood Ga. However, I do all my shopping at Kroger in Glenwood Ga. The Pharmacy staff at Kroger Glenwood was so nice and accommodating. The pharmacy cashier (Kahlia) downloaded my records so she could tell exactly where the prescription had been sent. All the while consulting with the Pharmacist (Keith). Keith went above and beyond, He walked me to the shelf where I could acquire an OTC version of my prescription. This was ... read more

Melissa S 

on BBB

a year ago

Kroger regularly has coupons on their app that do not work at the register. Krogers does not have registers that are operated by cashiers causing any and all transactions to be done at self-check out, meaning that the customer is now in charge of scanning, bagging and ensuring that all of the items are charged at the correct price. When I complained to the store directly I was told that the store "coupons" regularly do not show up at the register and it is up to the customer to ensure that they are being charged correctly or... read more