Kroger

Chelle H 

on BBB

3 years ago

The customer service at the Columbia rd location in Augusta Ga is horrible, I used their pickup service and Bobbie had a additude and told me she dont have time to substitute items in my order. Bobbie said i have to walk in and get the items myself to substitute them. I asked to speak to the store manager and she said she was... after demanding for the real store manager ..he said she been very busy and probably frustrated... This is horrible service and i wouldnt be surprised if they both treated me like that because of my ... read more

Theodore 

on BBB

3 years ago

I just left your store at ***********************************, after an encounter with your meat department manager, Ray, that has left me infuriated and disinclined to continue to be a Kroger customer. On 9/3 I purchased a half strip loin for my Labor Day weekend barbecue. I brought it home, opened with vacuum sealed plastic, cut it into steaks, wrapped it in freezer paper, stored it, and reserved two steaks for our dinner. The steaks, which I cooked medium rare, were inedibly tough, and flavorless to boot, so I dug through... read more

Kevin C 

on BBB

3 years ago

Didn't receive the order. This is the second time this has happened. The first time they didn't know where the groceries were delivered, the second time they canceled my order for no reason. They use a company called Instacart. Instacart needs to get their company in order as they are horrible to deal with. 

Danny J 

on BBB

3 years ago

There were two manned checkouts at 2pm on a Sunday afternoon in a "Marketplace" store. This is not my idea of a well run or customer friendly tactic. Also, the frozen food aisle with frozen veggies was closed to customers for some kind of work which was being very casually done by one person. No arrangements were made to get items for customers that were in those freezers. That was an intentional oversight. I went there specifically for frozen veggies. Too bad for me it anyone else! 

Margo D 

on BBB

3 years ago

I used to shop at my local ************************* frequently, but it has really gone downhill in recent years. Their prices are high and the quality of many of their goods (especially their bakery items) is poor. On 08/09/21 I availed myself of a discount coupon that was about to expire and took a chance on purchasing several bakery items from the ************************* store on Smoky ********** I hadnt purchased bakery items from them in years and didnt know if their quality had improved since then.I had purchased a c... read more

Kristal T 

on BBB

3 years ago

Management along with staff with harass, stalk and attempt to provoke customers. Asked a manager named ****** Can I shop in peace here?". He stated, "No". Had to inform him and his staff to contact the proper authorities to file a Criminal Trespass report. I tried to avoid him by speaking to other management, but he insisted they were not there. Report to corporate not management. Majority of the staff are racists and messy. Also, a few other women are willing to speak out about their creepy experience when shopping there. 

KIMBERLY Y 

on BBB

3 years ago

Customer service representatives are rude. I called the corporate office on August 5th to complain about my recent experience. The customer service representative was more concerned about the verification process than my concern. The customer service representative refused to transfer me to a supervisor despite my request to speak to someone and hung up. My pickup order on August 5th, 2021, was given to the wrong person, I had to return later while they re. When calling the store, no one answers the call, or I am put on hold... read more

Robert S 

on BBB

3 years ago

Purchased a Gift Card off of a Display that talked about getting Double Your Points for Fuel Rewards. Only to find out that $500 purchase would reci no fuel points even though the display that I also went back and took a picture of states you would receive Fuel Points. The company nas ignored me emails and photos as if it didn't exist. 

Sherry R 

on BBB

3 years ago

Bloomington Kroger South decided to close Sat-Sun with no notice...my son needs a life or death shot filled no later than Sunday and when I called they said call his Dr. What's his Dr supposed to do?!?! Will have to take to ER if can't transfer. Will NEVER shop at Kroger again!!