Kroger

Hdruin 

on BBB

4 years ago

Yesterday at my local kroger in shepherdsville, ky, i was there to pick up my sons cake for his bday. I waited 40 mins, kept being told over and over that everyone was too busy to help, Literally no one would hand me the cake that was sitting behind the bakery counter. I ended up getting so upset, i started crying and left the store. Without my sons cake. Never again will i shop at my local kroger. *******it is. 

TATYANNA V 

on BBB

4 years ago

The premade tortilla wrapped chicken sandwiches are tasty, but have human hair in them 3 different shopping trips from Arvada King Soopers. I've called to complain/report this issue, without any betterment. Three different trip/different days for those "wraps"...and they each had human hair. There is NO excuse for that, I think. Thank you, giving me space to vent. Please go there and see if your presence can make a change in their preparations. 

Ying J 

on BBB

4 years ago

I am an Asian woman and have been a loyal customer of Kroger for a long time. This Thursday I went shopping at **** ********** *****Sugar Land, TX 77479. During self-checkout, a staff treated me so rudely that I could not stay quiet and say nothing. Apparently, the store has advertised their shrimp as 5.77/lb with 2lb bag. However, the checkout price is about $14. There is a guy named Andre came to help. He said the shrimp is 5.77/lb and claimed that the shrimp is 3lb a bag instead of 2lb. Then he removed the shrimp from my ... read more

Brian C. 

on BBB

4 years ago

It takes days sometimes to get prescriptions filled and I'm not always able to wait that long. I had another pharmacy try to call for over 3 hours to try to talk to someone about moving my prescription. I called Kroger corporate and they gave me the run around one customer service representative was totally avoiding what I was trying to get accomplished. Talked to another customer service representative and he finally got through to the pharmacy but still got nowhere. The kept telling me they couldn't help me. That the other... read more

Don C 

on BBB

4 years ago

I experienced racial discrimination by front end manger named Randall in Town Lake Kroger in Woodstock, GA. I was trying to buy a 15” planter that was outside of the store that had price of $17.99. At the register it rang up $25.99. I showed the sign and where it was and the Randall said that’s a different planter so I asked which ones are $17.99 so I can buy it and he pointed out to much fancier planter with glossy finish it they didn’t have 15”. I asked him if he would honor the price since it was placed on the top of the ... read more

ANGELA G 

on BBB

4 years ago

I see why you have such a LOW rating, The customer service in you Hudson Bridge location is HORRIBLE!!!! On Thursday February 11, 2012, one of the saddest days of my life I entrusted KROGER with the task of supplying the chicken for my mothers repass...When I arrived at the store to pick up the chicken, after verifying with a kroger employee the day before that my order would be ready by 9am, I was told, WE DON"T START COOKING UNTIL 12, so we don't have any chicken ready...I was picking up...so I get out of my car and go ins... read more

Steve A 

on BBB

4 years ago

Kroger does not have a cashier till 8 am So don’t shop early. They go up on prices then cut back on employees. 

Angie M 

on BBB

4 years ago

King soopers is horrible the one in Colorado Springs on you when to *****I want to pick up my prescription for my son for his insulin medicaid paid for it but they refused to run his test strips for medicaid because they don't get paid enough i find that this is discrimination in this should not be held is 

Caleb C 

on BBB

4 years ago

This use to be my favorite place to shop we would make a game out of trying to maximize savings. Now their coupon system, app, and self check out is so time consuming and a pain to use that it is not worth it. We are a large family with a large purchases. We use to use a cashier but noticed that coupons were not being added and there was hardly ever someone to help you bag. We started using self check out by the time we get someone to help us to get coupons loaded on self checkout our frozen foods are half melted. Our saving... read more