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Knochelmann Service Experts
- Heating & Air Conditioning/HVAC
- Sharonville, OH
About this business
Knochelmann Service Experts has served the Covington area for over 40 years, providing heating, air conditioning, indoor air quality, and plumbing services
Location details
11935 Tramway Dr Suite C, Sharonville, OH, 45241, United States
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Definitely regret I ever made the phone call to Service Experts the technician came out to service our thermostat because it stopped working fixed the thermostat. We were asked to look at some prices for a new unit and furnace. We looked at the furnace and a/c units and were told we needed more work done under the house replacing **********. We agreed to all work under house and quoted $14,500 then had another person to come out and said we could do the work for $5000 more. I said no we dont want to pay more and then he aske... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Techs ***** and **** installed a new HEAT/AC UNIT AND A NEW WATER HEATER TODAY at ********************************** GREAT JOB THANKS ***************************
Business response:
We appreciate your business and look forward to our continued relationship!
Lies lies lies!!!!!!!!! I got a 2nd opinion after I was told by the 2 Calverley employees that came out to my home that I needed a brand new unit and mine was no good and they didn't even take 5 mins before telling me this. Keep in mind it's raining so I'm sure the rush job had something to do with that not to mention come to find out you can't run a diagnostic on frozen coils. The techs continued to give me various reasons why i needed to buy a new unit that would cost me at least 8k to start. So they charged me for lies an... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ******************************************************************************* with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
On 6/5/23 Falso Service Experts came to my home to repair a toilet, specifically, an adjustable fill valve needed to be replaced. I was first asked if I had been told there was a $69 travel charge. I said no but agreed to pay it. After a five-minute examination of my toilet, both men left to get the part from ******. About 20 minutes later they returned with a box and got to work replacing the fill valve. It took less than 10 minutes and, after the toilet was flushed several times, the work was completed. I was asked if I wa... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
They were on time but all they wanted was to sell me a new unit and service contract. They had a list of things they said was wrong and all they did was cleaned my inside filters I have had my units cleaned and serviced by another company and they said I should get a lot more time out of my system. I wouldn't recommend them to anyone.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
I had no issues with the installation. About 3-4 months in, I received a call from a Service Expert employee advising they needed to send a technician to my home to replace a part of the A/C unit. The technicians came in, and much to my surprise, it wasn't a "piece of the unit" but the ENTIRE unit itself. I missed work for the day because of this switch that Service Experts failed to tell me about. The technicians replaced the entire unit. When I closed the door and said goodbye, an obnoxious noise came from the A/C unit. I ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
I had a new AC system installed. ***, the sales consultant was very competent and answered all our questions. He definitely knows the business and all the components of AC systems. Nice personality and was very thorough.The install technicians, **** and ***** did a great job. Both were very polite, respectful of property and did a fantastic and clean install. They know their crafts and it shows.Overall a great experience. Would highly recommend.Thank you gentlemen.
Business response:
Thank you for choosing the team of experts at ********************* Service Experts for your HVAC install! And thank you for your recommendation!
This company sold a used condenser as new and paired it with a new handler to the previous homeowner. When I bought the home I ensured the warranty would be transferred to me along with the top tier service plan which covered 100% of and labor. Upon moving in the A/C unit ran 24/7 and never met cooling demands, service experts came out a dozen times but were never able to correct the issue. Finally, I called Lennox corporate and had their field rep met service experts at my home. In less than a minute the field rep concluded... read more
They are great and make sure we are taken care of. Their technicians are always friendly and respectful
Business response:
We are proud to be your trusted HVAC partner!
Frequently asked questions about Knochelmann Service Experts
How is Knochelmann Service Experts rated?
Knochelmann Service Experts has a 3.1 star rating with 757 reviews.
When is Knochelmann Service Experts open?
Knochelmann Service Experts is open now. It is open 24/7.
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