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Keystone Ford
- Auto Repair
- Chambersburg, PA
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including... read more
Location details
301 Walker Rd, Chambersburg, PA, 17201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I walked in to schedule an appointment on a Monday, and was able to be seen the very next morning at 8:00 am. The service manager, Michelle, was extremely accommodating to my schedule. She was also about to fit in an oil change as well. At the end of our conversation she advised me there was a recall for a part on my truck. She already ordered the replacement part and would call when it was in. Excellent customer service!
HIGHLY RECOMMEND TO EVERYONE!!! Fast, Fair, Friendly, and Fantastic! That is exactly what you will get and much more! Clayton Black and his team make it so easy and stress free and will help you in way possible, no matter your situation may be! Am a lifetime customer now. Best place to buy from
Business response:
Jamie, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience with Clayton reflected this. At Keystone Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
The lady's thst work at the service counter are great
Really like the care & service at Quick Lane. They explain everything, advise you on options, & are SO clean!!
I would like to take a moment to acknowledge the great customer service we received from Stacy the Service Manager. He made sure to take the time to really dig in and find a resolution to our ongoing issue with our vehicle we purchased from Keystone Ford. He also made sure to keep me involved and updated with the status and progress as they worked through everything and made sure we were taken care of while our vehicle was out of service. This is how you win a customer and keep loyal customers coming back. Thank you Keystone... read more
Business response:
Scott, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We're glad you had a wonderful experience with us. At Keystone Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Worked with Frank, very helpful, got me in the vehicle I wanted without any problems. Very helpful, would recommend to friends and family.
Business response:
Danny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Michele in the service department is great. However, the manager was not helpful at all. The Ford warranty had expired by 20 days and/or 400 miles. There was a problem reported prior to the warranty expiring. Keystone said the repaired was made. It came back and Keystone nor Ford would stand behind the faulty diagnosis. This is what Stacy the service manager told me. Come to find out Ford will replace the whole transmission at no cost to me. I also found out, Stacy never called Ford to question the coverage of the repair. Ho... read more
Business response:
Shane, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (717) 264-5104 so we can understand exactly what went wrong and do our best to try and turn your experience around.
Keystone Ford took care of me ... I bought my 2013 Ford Escape last Friday and I was very satisfied with the service and the overall experience. Kasey and Tucker were great men to work with. ���
Alway can get an appointment that fits my busy schedule. Always good work and done quickly.
Business response:
Allen, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Frequently asked questions about Keystone Ford
How is Keystone Ford rated?
Keystone Ford has a 4.3 star rating with 1,057 reviews.
When is Keystone Ford open?
Keystone Ford is closed now. It will open on Monday at 9:00 a.m.
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