Keith Alexis - State Farm Insurance Agent

Elaine L 

on BBB

a year ago

Today I called State Farm and waited on the phone for over 20 minutes for representative to answer the phone rudely. When I politely asked for his name (which is supposed to be given in beginning of the call) within 5 seconds he rudely responded, “lady you are calling State Farm and you want my name? Have a good day, bye” and hung up on me. I am highly disappointed in customer services and I hope State Farm gets better representatives. I was hoping to be receiving help but I did not get that AT ALL. If I was not working with... read more

Diane R 

on BBB

a year ago

Basement flooded from a sewer back up on 8/23. An adjuster came out on 9/5. I lost EVERYTHING including my furnace. I had a furnace company come look at my furnace and give me quotes on replacing it. Uploaded all pictures and documents onto their site. Now they’re sending out an HVAC investigator, (whatever that job is). Been over 2 weeks and my claims person won’t even return my calls. Also, the adjuster was not even familiar with my file or what coverage I have. NOT happy with this company at all 

Cedric A 

on BBB

a year ago

After 10 months it seems I’m still fighting with State Farm to get repairs done. I asked what is the Problem what did I do wrong. Never given an answer. While Speaking with Tara G****** she began to constantly raise her voice to talk over me. This has been the problem no one will listen. I was told I called an asked about deminished value of my vehicle which is ridiculous. I wish I could show you pictures of what their preferred shop did to my vehicle. I still pay my premium, Because even though certain employees should lear... read more

Nick B 

on BBB

a year ago

State Farm has not been a good neighbor! And we haven't even had a claim- in fact our policy is only 6 weeks old. Our agent misrepresented multiple facts to get us to move our 7 cars, 2 trailers, and homeowners policies over. Gave us great rates. Easy peasy to add the collectors cars too. Never mind that old pesky thing like Underwriting, the agent assured us we were good to go. So we took them at their word, and canceled 4 other policies. THEN THE TRUTH COMES OUT that that agent mislead us, and submitted our policies to the... read more

Kayla K 

on BBB

a year ago

This insurance has always been bad! I dropped them years ago but one of their insured totaled my brand new car and this dinky place won’t pay for my car! They are so **** cheap and I’m not taking about their prices! They are cheap as in they like to screw people over ! Over an over an over again! They only let me have a rental for one day!!! Please tell me how that was any help ??? It’s not . I am so tired of this company screwing me over ! I hope anything bad that can happen to a company happens to this one!! They deserve t... read more

Tiep Tri D 

on BBB

a year ago

I've been with State Farm for a while and recently encountered some perplexing issues. Firstly, my monthly rate inexplicably increased by $20. This change was made without any prior notice or explanation, which left me quite baffled. Furthermore, I've noticed that all three of my cars are frequently removed from the Drive Safe & Save policy. Again, this happens without any given explanation. It's frustrating to face these changes without understanding the reasons behind them. For a company of State Farm's reputation, clearer... read more

Amy E 

on BBB

a year ago

File any homeowner’s insurance claim, State Farm drops you. What’s the point of having insurance if they drop their customers anytime they actually need to use what they are paying for? We have paid over $10,000 in insurance for our combined car/home insurance coverage to State Farm over the past decade, but one claim got us dropped from the homeowner’s policy. We have never filed any car insurance claim in the entire time of coverage. Now they won’t be getting any of our money ever again. 

cliff b 

on BBB

a year ago

Absolutely criminal. State Farm's customer hit our car when we were not even in it, totaling our car. We had just bought the car for 34k+ and they came back with an offer of 28k stating that it is non negotiable. They are claiming that the comps in the area show the car as worth 28k cash. I cannot come anywhere near the same make and model for 28k. They said this process is non negotiable, I tried to escalate and the claim specialist stated that there is no one above her. She also claimed that they will start charging us for... read more

Brad K 

on BBB

a year ago

Zero customer service, zero accountability glad I do not use them as my mandatory scam insurance coverage! Preferred method of contact phone call, not one... 7 days, no rental, to process a 3 hr claim! 20 years in automotive collision myself this company is at an all time low in my opinion. Do yourself a favor and just say no to state farm.