Keith Alexis - State Farm Insurance Agent

Donna W 

on BBB

a year ago

Does not deserve any stars after taking my banking information from them for overdrafting my account by not billing on the same date or billing too early. I had my bank dropped them a check every month for the past 8 months. The amount of the policy went up $3 and I was not informed. I called my local agent and gave them my debit card number to take out those $5 in fees. On the following month my bank drafted them a check and yet on the seventh day of that month they used my debit card number to overdraft my account once aga... read more

Antoinette D 

on BBB

a year ago

Does not deserve any star. From the time I contacted them in early August , they have still not responded to nor send it to Underwriter. File has been passed from one handler to another. and no response so far would like to refer my case to an attorney in ********. 0 is what I would give them. 

Vermonica H 

on BBB

a year ago

This is the worst insurance company that I had to deal with in a long time. I received a auto quote from the insurance company for one price and paid half the day I agreed to policy then within a week State Farm increased the quote to additional $1200 which I callback to office and told them to cancel my policy. This was 7 days of auto insurance with State Farm and requested a refund. It is September 18th and I still have not received my refund back. Will never use them again for insurance. 

Niti S 

on BBB

a year ago

Thank you State Farm for making it easy for me to eliminate one company from my list. For anyone looking to obtain home insurances, please read this review first, it will help you decide. If you want an insurance company to do the right thing and actually pay claims, don’t look at State Farm, they will not pay you no matter what. Situation, the Condo unit above mine had a broken ice machine in their refrigerator that caused a massive water leak down to my unit, they were not home over the weekend, water made damages to my wa... read more

Shanna W 

on BBB

a year ago

This is a terrible company. Our house flooded, water was up to our ankles throughout the house. We have been waiting for over 6 weeks now the only repairs they have even discussed are the floors and we can't even get that repair approved! They haven't even considered the walls and cabinets that were damaged. We pay extra for replacement value coverage on contents. They wrote us a tiny check for the "depreciation" value of our damaged furniture and told us that we have to buy the $10,000 worth of furniture out of pocket then ... read more

Baltazar B 

on BBB

a year ago

A horrible scam insurance company. We've been trying multiple times to get a claim after my wife had a car crash accident, and yet they keep on stalling us just so they wouldn't pay for the damages. That insurance company is only good at recruiting customers, but once the customers need the money for some damages, they will keep on stalling as if we won't notice it. Definitely learned my lesson to not to get Statefarm Insurance in the future. 

Theresa O 

on BBB

a year ago

I can not stand that they will not fix their password reset page. It doesn't work on the iphone or my web browser which is chrome. They're purposely not fixing this stuff so people can't log in and make changes. It's very frustrating 

Kimberley M 

on BBB

a year ago

I was rear-ended by State Farm’s customer, while sitting at a red light, in October 2023. I was diagnosed with neurological issues, whiplash, concussion, post concussion and I’ve experienced an overall decrease in my health. The State Farm adjusters name is Erin and she has apparently blocked me. I called another number and was transferred to her number. I left a message and have gotten no response. State Farm is trying to dodge responsibility for their customer’s actions. I’m in pain daily and those responsible need to be h... read more

Madeleine R 

on BBB

a year ago

I cannot begin to tell you the struggles I have gone through having State Farm as my insurance provider. It's hard enough to go through an accident, and harder when your insurance's claims department won't help you. When the claims process first started, every time I called, I talked to a different person on their "team". It took until the fifth person before they took notes on my accident. None of them communicated in person or digitally the details of my accident, so each time I called I had to retell the story, and relive... read more