Keith Alexis - State Farm Insurance Agent

Curt M 

on BBB

a year ago

Curt M My vehicle was involved in a road hazard accident 2 weeks ago. My vehicle has been sitting at the auto repair shop (*** *****) for nearly 2 weeks and I'm still waiting for the claims adjuster to go visit the auto shop to inspect the damage. He keeps calling the auto shop and playing phone tag with the shop manager instead of VISITING the shop to inspect the vehicle. I've been driving a rental car for nearly 2 weeks now and although State Farm will reimburse me for 80% of the expenses, they are still costing me more mo... read more

Michael B 

on BBB

a year ago

The worst auto insurance out there filed a claim in March was told that and adjuster will not come out to take pictures of my vehicle underneath and all around call them I am unable to my physical injuries took them more and 2 months for them to say just take pictures of the four corners took the pictures of four corners told me a tow truck will come out and pick up my vehicle then I received the message saying my vehicle was picked up and brought to a body shop looked on my video camera my truck was never moved nobody came ... read more

Amado G 

on BBB

a year ago

I was a customer for about twenty years and everything was ok until the minute I put in a claim for an accident where I was not at fault, the first one I had in many years. The insurance price doubled, this is outrageous, I will never recommend them. 1 star but they deserve -20. 

Lori W 

on BBB

a year ago

We began a claim for our damaged roof in May. We were told there was only damage on one facing and that's all they would cover. Our contractor showed the adjuster that the majority of the roof is damaged and the shingles can not be matched. After many calls, not returned, and our contractor working with us and State Farm. It is now September and after having to call State Farm again, they have decided that the shingles can be matched and they will not cover anymore than what was originally quoted. 

Alyssa W 

on BBB

a year ago

A few years ago I had a major water leak occur in my condo kitchen wall due to faulty pipes. We opened a claim and started repairs. I then had a second leak a couple of months later due to a contractor hitting a pipe in my kitchen, water spewed everywhere and caused a ton of additional damage. The contractor never reported this or used their own insurance for this, claiming it was the faulty pipes again, and pushed the additional damages under the same claim. I know nothing about insurance and didn't know what to do or when ... read more

Nick W 

on BBB

a year ago

We had wind damage to our roof in May of this year. State Farm and my contractor agreed that we did in fact have damage on all 5 slopes of our house. State Farm denied the claim because the cost to fix the roof was below our deductible. When my contractor attempted to fix the roof we found that the shingles were discontinued. We asked State Farm for a new roof since our attempt to repair would not match our existing shingles. State Farm offered "similar" shingles however these would still not match our existing shingles. We ... read more

Mark S 

on BBB

a year ago

Absolutely disgusting company! Had hail damage to our house. First, they would not cover damage to siding. Later, we found that windows were damaged causing leaks into our house. State Farm would not cover any of it. We have been loyal, paying, customers for almost 20 years, have not filed any significant claims in the 20 years with regards to house, and this is the kind of treatment you can expect. Won't cover you. Not a good neighbor. Just an absolutely disgusting customer service. I would not recommend them to my worst en... read more

Cynthia S 

on BBB

a year ago

This company does not honor their clients. I had one of their clients hit my new car with less than 4000 miles on it. State Farm is wanting to repair my auto using recycled parts. When I discussed my concerns with Michelle O******, the rep for the company, I was told that is how they do things. Even their preferred body shop said that most insurances replace the parts of new cars with less than 12,000 miles with new parts. State Farm is not being responsible and anyone looking to get coverage with them needs to beware. They ... read more

Daniel J 

on BBB

a year ago

At 46 years old with only 3 accidents to my name, State Farm says they won't insure me any longer. They are happy to take my money to insure four vehicles, a boat, a house, and a business. But when they have to pay to get a truck fixed due to an accident that was my fault, they inform me they are canceling my vehicle insurance on that vehicle. The local agent is great, but the company is terrible. The process to get my truck fixed was a terrible experience as well due to the corporate office. It's a terrible company, and I w... read more