Joe Nachbaur - State Farm Insurance Agent

Kelsey M 

on BBB

2 years ago

If I could leave 0 stars I would. Got in an accident on 6/3 & had my car seat in the car. Was told by the first customer service rep that they don’t cover it if it’s minor but if my manufacturer says it needs to be replaced they would. I called back after inlooked at the manufacturer website & it stated it needs to be replaced. I called back & talked to another CS agent who told me “well yeah they all will say that” and refuses to get me to a manager. I was so mad I hung up, which leads me to the RUDEST CS agent State Farm h... read more

Kevin O 

on BBB

2 years ago

Extremely rude customer service. I hung up on him and I will be canceling my insurance as soon as I can replace it next week. You don’t judge a business when things go right. It’s important to see how they handle things when there are problems. I am insured by State Farm. I brought my car to a local body shop with front end damage when someone hit me in a parking lot. When I got the car back I found that the convertible roof, the four window switch, and the electronic trunk release were inoperable. I went back and the body s... read more

Michael A. 

on BBB

2 years ago

30-34V145H Hello my name is Michael A******part owner of B****** Plumbing with Jack B*****. Our company has over the years done over 100 Insurence claims. Aprox 20 with Statefarm; it is an increasing trend that this is occuring with low income and Minority clients; in which a inital representive is covering the claim/mailing out a check. Following, weeks later the claim is getting over turned by a different assigned representative. This only seems to be happening to my low income minority clients. As a human that has ethics,... read more

Mark P 

on BBB

2 years ago

A State Farm client hit my parked car on January 30. They finally approved the claim three weeks ago. Unfortunately, State Farm's "initial estimate" is so low (1/5 the estimate I attained from a body shop upon visual inspection) I would have to wait until it gets actually pulled apart by a body shop to determine final damages. The problem is that the initial estimate I received from the body shop puts this into a situation where my car would be totalled. So they are telling me I would have to wait until August (when the body... read more

Ashley H 

on BBB

2 years ago

I just signed my policy recently and this was the first time I found myself needing to use it. There was an inaccuracy with my coverage, I didn’t receive calls back as promised when I was stranded with little phone battery and no car. When I was told I would need to pay for towing, no one was able to tell me the cost or at least an estimate and just kept reminding me I didn’t have coverage which didn’t help the situation. The towing response took a while and I was uncomfortable paying before I received the service. The tow t... read more

Jennifer W 

on BBB

2 years ago

My mom, Paula, and I have been trying to contact someone at Bob Boswell’s office in ********* ********to cancel insurance on 2 homes because she already got more affordable insurance. No one will call us back. Both my mom and I have called for 3 days, and they keep saying someone will call us back but they don’t. My family has had insurance, etc through State Farm for probably 30 years. When I try to use the “contact us” on the website, it conveniently keeps saying “there’s a problem”. 

Tina S. 

on BBB

2 years ago

We have been a long time customer with State Farm for homeowners, auto and personal belongs. On May 18th at 5:15am lightning struck our house causing an explosion in the basement. The result of this was a broken AC and electrical panel. State Farm paid for the repairs for the electric panel with estimates we sent in from our chosen electrician. They are refusing to pay for the replacement of the AC unit stating "they are going by the report their HVAC company submitted". We had 2 of our own chosen HVAC companies come out and... read more

Keith L 

on BBB

2 years ago

I have State Farm home and auto insurance and the other day there was a storm that knocked down a very large part of a tree in my back yard. Luckily, another tree caught the branch and prevented the neighbor's fence from being destroyed, but the tree branch was barely hanging on and looked like it could fall at any moment. So I used my brain and scheduled an appointment to have the broken branch removed so my own and my neighbor's lives and properties are not in danger of this clear and obvious threat. I filed a claim to see... read more

Thomas T 

on BBB

2 years ago

Have been with State Farm for 30+ years. My wife had a fender bender 1 month ago that left our car unsafe to drive. It has been five weeks and we still haven't received the promised check. We live in a rural area without any mass transit. State farm is right there to get their money's every month and even charged us for the month we could not use our car. Never again!