Joe Nachbaur - State Farm Insurance Agent

Laura S 

on BBB

2 years ago

State Farm is terrible! They could care less for their customers! The agents are nasty and rude. I wish I would've changed companies sooner. Stay away from State Farm! 

David B 

on BBB

2 years ago

My wife and I have been loyal State Farm policy holders for over 40 years, and have many policies (including multiple homeowner policies, multiple vehicle policies, commercial policies, etc.). State Farm used to be a reputable company but their claims service is disgraceful now! Just tried to file a claim on a shattered sunroof (so the rain wouldn't leak in and cause even MORE damage), and the adjuster could not even LOOK at the damage for over a week! My wife is scheduled for major back surgery in a week so we would not eve... read more

Sarah C 

on BBB

2 years ago

They will purposely delay getting paperwork done so that extra fees get added to your bill. We have had this issue through several vehicle sells and new purchases when we've gone to switch what is getting covered and then they have continued to charge us for vehicles even after we have called to have them removed and we had already sold them to someone else. They then say that it's already been done and they can't fix it. The lady named Jodie repeatedly told me they aren't a retail store! Very untrustworthy! 

Keana R 

on BBB

2 years ago

My vehicle was involved in an accident 6/14/2022! StateFarm waited 3 weeks to have an adjuster come out to check the vehicle, the body shop started working on the car then stopped because of this. They were waiting for the estimate to be approved that they sent weeks before. Nonetheless StateFarm told me that they were understaffed but meanwhile my car isn't finished and they're going back and forth with the body shop about the estimate. Meanwhile I'm paying out of pocket for my rental. This is ridiculous. I pay my insurance... read more

shelley b 

on BBB

2 years ago

Need 1 agent per customer to be attentive and vigilant. 

Jennifer R 

on BBB

2 years ago

Company refused to cover my rental car beyond 24 days (current policy) despite the unprecedented circumstances of a parts shortage. They also refused to total car, but could not prove the numerical calculations they used to determine that the car (waiting on a part 6+ months & counting) was not worth being declared totaled. The purpose of insurance is to cover costs in the event of a large financial expense, but State Farm proved the obvious in that they are more concerned about boosting their financial gains than they are a... read more

Cora T 

on BBB

2 years ago

After being a loyal customer for 8 years, I was very disappointed in my experience with my agent. I was in an accident where a drunk driver ran a stop sign and totaled can’t new car. I was without a car for 3 months until I finally received a settlement. I had to argue for weeks until I received a fair settlement for what my car was actually worth in the current market. I had spoken with about ten agents throughout this time to see why it was taking so long because I needed a car for work and personal life. My rental had exp... read more

Cyrus M K 

on BBB

2 years ago

I would not recommend them! I filed a claim 2 months ago on my roof, and I have a roofer working with me . They put a tarp on my roof which I had to pay out of pocket $300 because have interior damage too. The claim was $14 over the deductible, The roofer tried to repair the roof and he said it was repairable. Reopened the claim , they sent a 3rd party to inspect the roof and the roofer was there to talk to him , he took a 3 foot sample shingle to be inspected, And my new claim is $1300 above my deductible which I am furious... read more

Clayton G. 

on BBB

2 years ago

19 % auto premium rate increase. Agent was unable to explain the rate increase. Attempted many times thru the day to get someone on the phone at the *********** **office to explain this to me but there is no direct contact with anyone from the cooperate level. I will not waste my agent's time as he was not involved with the rate increase. this is a slap in the face when you get no advance written explanation to why the rate is higher. Many years ago when the insurance industry created the Hurricane deductible there was a let... read more