Joe Nachbaur - State Farm Insurance Agent

jasmine d 

on BBB

a year ago

I absolutely cannot for the life of me stand state farm, Evertime I call the systems are down and they say they will call back and they DO NOT!!! I always have an issue with getting any information correct. Lets not talk about representatives and their customer service. I call and all I hear is laughing and get put on hold many times to be told something that is incorrect. If you can get another company please do so, 

Nakita S 

on BBB

a year ago

Totaled my fully drivable Mazda 3 and are deducting $1,227 from all comp prices because the car is not "dealer ready." In other words, it wasn't detailed directly following the collision. After refusing the amount twice they are threatening to close out the claim without paying out anything. They will not accept me detailing it and sending in photos, to be clear they won't accept photos of even a professional detailing it. I have been with this insurance company since I first received my learners permit over a decade ago, I ... read more

Omeid T 

on BBB

a year ago

My Catalytic Converter was cut off my truck while I was on business in ******** **. Being that I live in **** and was over a thousand miles from home this was scary for me. This happened on a Saturday so I tried calling my Agent, Vincent Campo out of the 8155 S 4800 W, West Jordan, Ut 84088 location of State Farm. There was no response, I texted him, still no response. I went through the 24 hour claims service after that, I was placed on hold for hours and hours at a time then had the call drop multiple times. I had to convi... read more

Kevin B 

on BBB

a year ago

Major issues with claim adjuster , hanging up on me , never get back to . 

Diane S 

on BBB

a year ago

Had a contractor come out to check for hail damage in May of 2023. He documented the damage on roof, gutters, downspouts, skylights (which were installed in 2021). First adjuster that State Farm sent out documented same damage as contractor in August 2023. State Farm came back acknowledging only an amount of damage that was $5.00 under our deductible. Our contractor requested another adjuster come out. He came out on October 2023. Got a call from the claims adjuster saying there was no damage to the roof. damage? How can the... read more

Melissa S 

on BBB

a year ago

They refuse to give a housing quote because I made a claim in 2021 for lost food during a black out due to a snow storm, 

Ari J 

on BBB

a year ago

When I bought my home I went with a name I thought I could trust b/c my family had done business with them for years. Years later we had a catastrophic weather event in ******** ******* and ALL of our roofs had to be replaced. I was given a settlement number including depreciation and told that my deductible had been taken off the top of the claim and half would be paid upfront the other half would be paid upon completion of the work. I worked tirelessly within the budget (settlement amount) to get all the work done that was... read more

Changhai T 

on BBB

a year ago

I submitted my claim, and the adjuster gave unreasonable estimate. My roof was damaged by wind damage and my ceiling was damaged by penetrated water. If two piece of shingles were missed, they just take care of the cost to replace one piece of shingle and simply cover the water stain of ceiling by paint. They do not care about how to repair it and whether the shingle is discontinued or not. The only thing they were doing was to minimize the cost less than your deductible so that they don't need to take any responsibility for... read more

Emily K 

on BBB

a year ago

Horrible company. Very unprofessional. They have sent three different claims adjuster out; they keep getting fired, or quitting. Put claim in in August and now it is almost November. Hail damage is determined but they are not completing the work, or communicating with the roofer in an honest way. The St Paul Agent is zero help in the matter