Joe Nachbaur - State Farm Insurance Agent

chris l 

on BBB

a year ago

I have been with State Farm for many years and have had no issues with claims handling over the years until recently when a claim was reopened and should have been quite straight forward. The following are the recent issues: significant delay in processing the claim and assigning the claim, lack of communication from claims team, communication of inaccurate information, lack of due diligence, lack of integrity in the process and the personnel involved. I suspect that in part, there are new personnel, inappropriately trained ... read more

Glen B 

on BBB

a year ago

They **** completely. They want me to just put some unmatched shingles in place of the ones that blew off in storm. They don't want to stand behind the policy that I have spent the last ten years paying them for. They are only willing to pay to replace the shingles that are missing instead of the whole roof. 

Ryan C 

on BBB

a year ago

This is not a reputable branch or someone you want to do business with. One of his clients backed in to me in a parking lot. His client made a false statement and my claim was denied. Nathan told me to go to the small claims court which I did. His client gave me his license, which I took a picture of, but then he moved and I had no way to obtain his new address to serve him papers. Nathan confirmed he changed his address, but he would not give it to me. I confirmed with the Michigan State Police that Nathan would not be brea... read more

Leathy R. 

on BBB

a year ago

Erika Thomas my Agent! Great customer service! Also her assistant Beth. When I text or call her I get immediate information. Anything needed paperwork I get it! State Farm Great insurance Company. I have home and auto insurance. Good rates. 

margaret C 

on BBB

a year ago

Claim number ***********- The insurance company is not acting in Good faith, They have collected payments for years & when we need them they make it impossible to rebuild or receive money. I have two individuals handling my case that for lack of better words are completely incompetent. My write up tomorrow will be with the ** attorney general office. The house flooded. They provide a check, well below cost of damages. The checks cannot be cashed because doubled endorsed checks leave the bank open to fraud. They are also a fo... read more

Ted G 

on BBB

a year ago

I was involved in an accident head on at 65mph and not my fault. When the responsible company gave me a prelimary quote i was not sure if that would cover the vehicle since it was a 2022, with 22000 miles, and still on warranty (Vehicle was totaled by SF collsion shop). Ive been a State Farm Customer for 53 yrs and NEVER had a vehicle claim. The other insurance company said since State Farm was involved they would let State Farm handle the claim and then reimburst SF, Well State farm is hosing me to the tune of $18,000.00, t... read more

Yutian Z 

on BBB

a year ago

I've been on State Farm car insurance for several years. Recently had a car accident and the police called a towing company because they act faster than insurance companies do. So, my car is in a tow yard now, waiting for a secondary tow-over service to the auto body shop for more than 5 days, without hearing any estimated time of the scheduled service. Not only was my experience after the accident the worst, but also was the way State Farm not supporting me and not even trying to investigate into the real situation, and let... read more

Christina C 

on BBB

a year ago

State Farm is customer exploitation, not customer service. I am the innocent driver. Their customer destroyed my stationary vehicle and sole income source in one swipe, from behind, after many others passed it, then lied to police about the blinkers being on while I was not at the scene and before camera footage was seen. Not only will they not extend the rental, they provide it after 3 weeks of lost wages at an 85 percent liability only, for 5 days only before presenting a valuation and applying fraud; they've driven down t... read more

Stephen F 

on BBB

a year ago

Wish I could give negative stars. I’ve been with State Farm for over 30 years. When I finally needed them they wouldn’t pay for property damage. They gladly take your money year after year but then when you need them, they will do everything in their power to not help you! My optnion of thievery!!