Joe Nachbaur - State Farm Insurance Agent

Patricia H 

on BBB

a year ago

State farm issued a check to me on November 22,2022 in the amount of $9,254.49 for replacement of my stolen vehicle. Months later they are now claiming that I was over paid and requesting that I pay back $6,393.39. I am not happy about this. Why should I have to pay back after they were the ones that issued the check, and to come back 3 months later after I have bought another vehicle with the check. It was their mistake. Can someone please tell me if there is anything that I can do? I am a widow, and my income is limited. I... read more

William M 

on BBB

a year ago

Worst service I have ever received when dealing with a claim. I would never purchase a policy with them again! We are completely disgusted with how we have been treated as a whole. We were continually told things would be done that were not done and there was never follow up. We would call and call and still after a month, NOTHING IS DONE!! 

Donald B 

on BBB

a year ago

They aren't like they make out too be even with discounts that you get state farm raised my premium I made one change and put me as primary driver which I have no tickets and no accidents went from 149 a month to 170. So they really aren't that great. 

Drew C 

on BBB

a year ago

I filed a claim for water damage with State Farm on March 10th. After several calls to schedule an adjutor today, he called and said he had a family emergency and could not make it. Someone else would call to schedule. When I call the agent, John Luithly, State Farm Agent, 192 TECHNOLOGY DRIVE SUITE F, IRVINE, CA 92618. I spoke to "Honey" i believe her name is. She said they were just the agent and not claims and couldn't see any of my information. I asked her to have John call me, she asked my phone number. I have to admit,... read more

Drew W 

on BBB

a year ago

Charged my credit card overdrawing it even though I had canceled my policy. Still have not resolved the issue. 

Elaine S 

on BBB

a year ago

State Farm claims department is the worst In the industry. They hire unknowledgeable, uncaring adjusters. They care zero about customer service. My agent is great and so are his staff folks, but claims is horrible. 

Randall S 

on BBB

a year ago

I never spend the time to write bad reviews but State Farms ineptitude has been one of the most time consuming and worst business experience in a very long time. Although I spent more than 47 days dealing with State Farm for a totaled vehicle, I still have ongoing issues. In short, they lost the vehicle after being towed, provided me an estimate on the wrong vehicle model (20K difference in claim), I had to track every move they made to update the next person I spoke with, and now, even after contacting my agent multiple tim... read more

Vicki G 

on BBB

a year ago

I was dropped for too many claims-AC leak, Water heater burst & another water heater leak. One I was given back my deductible due to the faulty water heater. State Farm is “Not a good neighbor and State Farm is not there” when you need them for what you paid for. The claims were not due to negligence and I had been a faithful customer for over 30 years. This should be a zero star rating. I had the same insurance agent for years until she retired then everything changed. So disappointed & disgusted. American Family Insurance ... read more

Wayne M 

on BBB

a year ago

These reviews should have a zero star option… it better a negative star option!! State Farm is an absolute terrible company to work with if you have to file a claim. My wife was involved in an accident in which one of State Farm drivers hit our car in the rear… three times actually. State Farm was quick to try to claim it wasn’t the fault of their insured despite their driver admitting fault and receiving a ticket. The repair process started east but was quickly a fiasco. They wanted to repair the bumper cover based on photo... read more