Jim Gilmore - State Farm Insurance Agent

becky b 

on BBB

a year ago

Our catalytic converter was stolen. We did exactly what State Farm told us to do every step of the way. And after 10 months, it was clear that the part was not going to be available through Toyota and need it to be purchased by a separate company. We called state farm to get their agreement, which we thought we had. They told us they would pay the supplemental difference. So after waiting 10 months, we got the new part and got their car fixed two weeks ago only to find out State Farm is not going to pay. I was on the phone w... read more

Wilfredo R 

on BBB

a year ago

I spoke to both multiple times also the day of accident I was on the side of highway I95 for 9 hour waiting on a tow truck. I was un able to find someone to pick me up. When tow truck arrived I was told I could NOT ride with them so I was stuck standing on the side of Highway I95 until I found D someone to come get me. 

Susanne C 

on BBB

a year ago

Let me start off by their saying state farm is like a good neighbor goes only if you do not have any issues with them. Back in April our house was damaged by hail siding and roof. They are going to fix the siding but they are only giving us replacement cost for 15 tiles, screens and now has added extra for fixing our ceiling that now has a hole. They told us that the roof was part of maintenance. We have had at least four inspectors over. All have different answers but the last one says it stands as is. After talking and wri... read more

Stacey H 

on BBB

a year ago

I wish I could give a "less than one star" rating! My car was vandalized and I contacted my State Farm Agent, of over 15 years. I was told to look into having the window repaired at my own expense since the deductible was $500. Once Safelite examined it, it turned out that there was damage to the window motor and some minor body damage as well. I filed the claim with State Farm, went through that process and selected one of their preferred vendors directly from their website for the repair. Almost FIVE months later, I had my... read more

Michael D 

on BBB

a year ago

I thought they were a good business and see that they are a bad business. I see they like taking your money but when something goes wrong they do not want to assist you. As far as getting a good quality insurance but when I stuck in there with them I found out I was not getting good quality insurance. The Representative give you the run around. I would never tell another person to go state farm. I am talking about one specific location located in St. Louis. L. M. State Farm. 

Vanessa F 

on BBB

a year ago

They are a misleading racist company especially the branch in mountain top Pennslyvania. The girl Who works at the front desk is rude and racist. A racist town and state . Poor customer service all the way 

Scott G 

on BBB

a year ago

I skimmed thru previous reviews left by others and I feel 100% opposite than what others have described. I have had the best experience with state farm. I have my vehicles and home insurance thru Deb Chabot from state farm and I could not possibly have even a comparable experience with any other organization. The team there is always happy and friendly, and genuine. I can not express enough how well I am taken care of by this agency. I truly appreciate Deb and her team working hard for my best interests. Thank you so much 

Erin C 

on BBB

a year ago

Not like a good neighbor anymore! My parents had State Farm and what I started using as a young adult. Then used other insurances and really was excited about my new rate being around $95 two years ago. Fast forward to today. My rates have almost DOUBLED with NO accidents and my credit is over 700 - but now my rate is $170. I would bite the bullet of that nonsense, if I still received good customer service. Agent's office does not respond to text or emails. Today - I went online to State Farms website to talk to a chat with ... read more

Simon C 

on BBB

a year ago

I called State Farm Auto Insurance EMERGENCY ROAD SERVICES which is SO CALLED 24/7 Roadside services for help to tow my broken car on 8/19/2023 at 11 PM. I keep waiting and the lady who answered the phone keep telling us that the tow truck will be there in 30 minutes. I waited in the dark parking lot all by myself until 3:00 AM Sunday morning. Finally the lady told me there is no tow truck available that night. I have to find a way home and come back to my broken after 8:00 AM in the morning for the next available tow truck.... read more