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JEA

3.2

About this business

JEA is one of the largest community-owned utilities in Florida that owns, operates and manages several power-generating plants and electricity distribution systems. It serves more than 360,000 electric system, over 240,000 water and nearly 185,000 sewer customers in Jacksonville in Florida. The organization supports the Water and Sewer Expansion Authority through a range of utility services, including capital project management, purchasing and billing. JEA also provides customer care, operational support, maintenance and acc... read more

Location details

21 W Church St, Ste 1, Jacksonville, FL, 32202, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 5:30 p.m.
Tue7:30 a.m. to 5:30 p.m.
Wed7:30 a.m. to 5:30 p.m.
Thu7:30 a.m. to 5:30 p.m.
Fri7:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.21,268 reviews
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Annette Goodwin's profile image
Annette Goodwin 
7 years ago

Forever Thankful but would be more so whenever they get our little neighborhood. We're always the last on the list. Took 15 days last time. Pure rediculous. A neighbor has 2 disabled children in wheelchairs & use breathing machines. It feels like we don't exist. JEA...COME TURN ON BRIDGEWATER CIR 32207! 

DeAnna Germanson's profile image
DeAnna Germanson 
7 years ago

During Irma we lost power for approximately 16 hours. A hurricane and we had power back on the same day! We were thrilled and are very grateful for the folks that are not with their families just to make ours more comfortable. Thank you. 

Tammy Wallingford's profile image
Tammy Wallingford 
7 years ago

Prepared ? I think not. Same as when hurricane Matthew last year. Took them a week to restore power. While my neighbor had her power back on yesterday. I'm sitting here still waiting ....... 

Brittany Jen'ea Young's profile image
Brittany Jen'ea Young 
7 years ago

JEA did the best they could they worked through the night to make sure everyone received there power back in a timely manner. There work is greatly appreciated. No one knows how much work goes into this after a hurricane! Kudos to you. #ThankYouJEA 

Ashlea Wallace's profile image
Ashlea Wallace 
7 years ago

Thank you to all JEA crew members for working 24hrs a day to restore all the power on our city. I don't have power yet but I know all of you are working non-stop and are probably exhausted. Thank you for all your hard work! 

Paul Bryan Dwight Bowling's profile image
Paul Bryan Dwight Bowling 
7 years ago

36 hours. I am a patient man but this is ridiculous, going over 36 hours without power when the storm didn't even directly hit us. Wish I had another option for service because I damn sure would use it. There is no urgency to fix our issues either, I know for a fact our region has over 1900 people affected and we all have been given the runaround. 

Steven Epperson's profile image
Steven Epperson 
7 years ago

Fantastic work. You all are doing great work with this hurricane power restoration. 

Darrell Cope's profile image
Darrell Cope 
7 years ago

During Matthew, me and my neighbor were out of power for 5 days. The entire rest of the neighborhood had electricity. Tonight my entire neighborhood does not have power. We have power lines down and our neighbors started taking the trees away but there is still other trees on the line. JEA said they let their crews know TODAY their was lines down even though all my neighbors have been reporting it many many times. Patience is not my strong virtue. 

Tom Burnakis's profile image
Tom Burnakis 
7 years ago

I know they get a lot of complaints, and I know it is frustrating to be without power, but this was a MONSTER storm. Take a look at the destruction just in Jacksonville, with several of the major hospitals affected. I for one think they have done a great job. We are probably among the lucky ones, we had power back on in less than 24 hours. SO, I am going to give them a thumbs up for their dedication. It is difficult, and frankly quite dangerous, to do what they do. 

Frequently asked questions about JEA

How is JEA rated?

JEA has a 3.2 star rating with 1,268 reviews. 

When is JEA open?

JEA is closed now. It will open on Monday at 7:30 a.m. 

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