Jackson Hewitt Tax Service

Michele O 

on BBB

2 years ago

Doesn't stand behind you! Was told my taxes were done wrong but was NEVER sent the revised one. They said they would send me the difference and pay the *** for me but never did. Never got the revised invoice either. Won't answer my calls either!!!! WILL NEVER EVER GO TO THEM AGAIN!!!! RIP OFF LIARS 

Angela B 

on BBB

2 years ago

Suckered in by radio ads and spam marketing, I decided to make an appointment with Jackson Hewitt. 50% off to file a tax return sounded like a good idea to me, so I made an appointment with someone listed on the website. Shortly into my appointment I texted my spouse "NOT TERRIBLY CONFIDENT IN MY TAX PREPARER". She did not know how to read my W2s or answer my questions, requiring much assistance from the manager. I was taking standard deductions, nothing very unusual. 60 minutes later, they tell me my refund and want $300. W... read more

David W 

on BBB

2 years ago

Jackson Hewitt sent me a solicitation email to obtain my tax preparation business. It offered 50 percent off my tax prep. I am retired and itemize but my tax prep is relatively simple I took them up on their offer. When tax prep was complete the 50 percent off bill was higher than what I paid H and R Block last year and with no discount. What a ripoff. Wont use them again ! 

Jill B 

on BBB

2 years ago

We had moved to ******* in the middle of the year. So we had to file in 2 states. I googled they did both states. It also said starting at $25 and get 50% off. So im thinking ok my homw state charges me $170.00 so shoukdnt be more than $200 adding an extra state tax. I must say I was shocked when she told me $700.00 bucks and they dont do 50% the most they can take off is $200.00. So not only do i have to pay in For my taxes, I had to dish out $400 extra dollars. This is false information and on top of it they could only efi... read more

Bryan S 

on BBB

2 years ago

scheduled an appointment, showed up, and the door was locked. Waited a bit, called customer **********************, who told me they took a personal day without telling me or rescheduling. They helped me make another appointment. The day before, I get a message saying my appointment was rescheduled to a random time, that I did not choose. Having my appointments cancelled and rescheduled without contacting me first is infuriating. I will never attempt to do business with them again 

Howard K 

on BBB

2 years ago

DO NOT GO TO JACKSON HEWITT!!! $550+ for less than 30 minutes to file daughter's simple return with no advance! Two W2's (1 from the military with no tax liability), and one ****-*** for a brief part time work from home job while she was pregnant. This was the amount after getting a $200 discount so it would have cost $750+. She was expecting $60-$150 based on the web site. She asked them to do her city taxes and they told her they didn't know how from *******************, her preparer. She wasn't even told the amount until ... read more

Samuel B 

on BBB

2 years ago

I was with a friend who had her 2022 income taxes prepared by **** at the ****** Jackson Hewitt tax service. They were ridiculously expensive with all their add on fees, without explaining what the fees were for or giving her a chance to decline added fees. Like a $98.00 fee for fronting her the money of her return And taking their preparation cost out of her refund, when she was fine with waiting for the refund and paying their cost up front. When we asked to refund those fees, we were told that they already processed it. A... read more

Jeremy W 

on BBB

2 years ago

******* in **** is supposed to be a manager is the rudest, most condescending, person I have ever had the displeasure of talking on the phone to. I got transferred to her after they forgot to file my state taxes for two months. If you are in **** I would go to a meth head behind a ******* before going to them. 

Tammy O 

on BBB

2 years ago

That is a horrible place they messed up my taxes bad n I have fines I have to pay, they said they would send a check to help, and i never received it