Jackson Hewitt Tax Service

Carrie C 

on BBB

2 years ago

I will never use this location of Jackson Hewitt ever again. *****, who is the owner of this location, she's the branch manager and the district manager will not return calls, does not keep her word on doing things and someone who has now screwed up our taxes so bad they are garnishing my wages. We PAID for our state returns to be done correctly and now I'm receiving letters from ******** stating I owe them over $3000 when I have never worked or lived in that state. She was also supposed to mail an amendment over a month ago... read more

Brandon H 

on BBB

2 years ago

THE WORST EVER called them a few times and they dont care. I even supposedly talk to the district manager and he didnt even give a rats a** Customer ********************** is the least thing they are concerned with do not go here. Do not do not do not take your money to anywhere else H&R Block, even but not this place never this place. 

Carolyn H 

on BBB

2 years ago

Id rather not even leave 1 star! This was the first year we used JW. And will NOT BE GOING BACK. We were sent the wrong address. We cannot get any information on where any of your main offices are at. Ive called every phone number there is and even ************** dont know where a home office. WE WILL NOT BE BACK!! 

Yolanda F 

on BBB

2 years ago

1.The website said to make an appointment and get 50% off tax prep.They wanted me to pay full price 2. The representative was on the phone with traffic court While he prepared my taxes.3. He miscalculated my taxes ..(saying I owe more than $20g).. giving me a near heart attack. And it keeps going up!4. He showed up at my job the next day. Name dropping my name saying he does my taxes. 5. He used his personal call phone to call my cell phone after hours to ask me for a personal favor! He pulled my personal information from hi... read more

Melissa Q 

on BBB

2 years ago

He was nice, my mom wanted to go there do our taxes together it was too much expensive but my only problem was they messed up on my taxes and fixed it charged me a fee for fixing their mistake but reimbursed me the fee. The first time they forgot missing credit I would have been in a lost. But its mailed me saying I qualify for credits gave them the paper they fixed it. Now Im still waiting for my taxes. A simple mistake that could have cost me and they didnt give me the guaranteed your money back plus $100. She only offered... read more

Murray S 

on BBB

2 years ago

Had a code for half off on prep fees. We were told it was no good when we presented it to the preparer. Office was poorly set up, noisy, cramped workspace. Preparer conducted personal family business while clients were at her desk. Preparer was not well informed on tax law regarding self employment. Tax prep fees were far in excess of anything reasonable. Finally, the preparer did not have a folder in which to place the client's copy of the return, and did not even staple the papers together. Overall, a horrible experience. ... read more

Teresa M 

on BBB

2 years ago

He lost 2021 W-2's of my fiance' and I. He finally gave me a copy of my W-2s but where are the originals? Also I worked for this man September 23rd-january 23rd and got total of 320 ..$ for 4 months. Well I found a paper that I should have been paid a minimum of 54 hours to 60 hours for training. I didn't even get minimum wage. The man is a joke, he loses EVERYTHING, then his little puppet **************** does everything for him. He told me I'd be making mega bucks, more than a friend who is making 12. He once said $16 an h... read more

mario g 

on BBB

2 years ago

screwed up my simple single w2 . *** had to verify my identity and resubmit all my info to the irs over the last 2 months still waiting for an accepted ****. this was my second attempt to save money but it was not worth the hasle and extra time this is also the second time ive had these issues ...i will never return . ill spend half my taxes on a proper preparation and submission before i consider coming back. and once it leaves the desk of that particular ******* and is submitted its out of there hands and into the irs who ... read more

Mauro L 

on BBB

2 years ago

One of the worst displays of tax preparation that was ever done in my lifetime it took all of about20 minutes of work I was not given an estimate of what I would be charged when I asked Im a single person in the food and beverage industry and when I was done I was asked to pay the outrageous amount of 507 dollars and I would of avoided a review like this if a manager had called me back to adhere to my complaint I feel like I was robbed without a gun