Impressions Vanity Co.

Lily v 

on BBB

2 years ago

I have purchase over ***** in vanity or mirrors. I had questions about an item that was never deliver and no customer service phone number and it was only email by someone who would not transfer the case to a supervisor after weeks of inquiring about my item. Any time a business has no phone number working its a red flag. they are fast to publish items but not to deliver items that cost hundreds of dollars. very disappointed and still have no update on my costly item. 

Brian F 

on BBB

2 years ago

**************** is the absolute worst. I received my order for replacement bulbs on January 20th 2023 for the vanity Hollywood Glow vanity mirror and was sent the wrong bulbs. Over the past month and a half I have been trying to connect with customer service by phone as well as by email. No one ever picks up the phone. It feels like I am calling a personal phone number. I did get a response by email, however, communication has been horrible. It takes days at a time to get a response. Today is 3/1/23 and no one has been able... read more

Shannon M 

on BBB

2 years ago

I cannot give even one star. The customer service is horrendous. They say oh we have notification it has been delivered. I sent many emails and phone calls that I never received my product. I have been dealing with this since Christmas and I lack of a better term lost my hard earned money to what seems a scam of a company 

Nanette S 

on BBB

2 years ago

They have horrible customer service. I never received my mirror. The drawers dont work good. The table top has parts that dont fit. The phone number does not work. They wont respond to my email. 

Emerald W 

on BBB

2 years ago

My husband purchased a slaysation with drawers and a light on 11/18/22. I had to contact the company after over a week had gone by and nothing had shipped. I recieved the drawers and the mirror shortly after. It has now been over a month and my slaysation has still not shipped. I have been emailing customer service and they take days in between emails to respond. I keep getting the same email stating they are working on it. Im not sure how they can be working on an issue of shipping out something I paid for over a month ago.... read more

Audra l. 

on BBB

2 years ago

I purchased a sleigh station for my daughter for Christmas although it was hard to put together. My husband did it and its amazing!Also, the mirror came broken. It was hard to get a hold of Customerservice but when I did, they made it right, no questions asked received the replacement in plenty of time for Christmas! Not only did they make it right I had purchased the extra insurance, but waited longer than 48 hours to report, and they still with no questions asked replaced it immediately! After having set the whole thing up... read more

Nakeisha W 

on BBB

2 years ago

Horrible if I could give 0 stars I would I purchased two mirrored columns from this company ! They arrived damaged and they have given me the run around pretending to assist me! I requested a replacement they printed a label and pretended it was enroute ! I contacted ***** and was informed they never contacted them to schedule a pick up ! *** requested a replacement or refund and have been unsuccessful in speaking with anybody as the have not one to answer the phone . I would like this company to apologize, express my packag... read more

Erica K 

on BBB

2 years ago

I purchased a $700+ mirror & vanity 2yrs ago. 7 weeks ago the *** screen on my mirror stopped working. I contacted to see how I could fix it/exchange/replace it as it has a 5yr warranty. They wanted to offer me $25 to have it fixed or give me a $40 store creditboth are useless since there is no where to get it repaired for $25 & no $40 substitute. I have emailed back & forth 48 times already & they agreed to give me a shipping label to send it back to them. I tried to explain my address changed & I updated on the website/the... read more

Kiki Runco 

on BBB

2 years ago

Bought a $750 mirror from them directly on their website. After receiving the mirror, putting it together, and plugging it in; only 2 out of 15 lights would turn on. I found a phone number on their website, that was not working so I emailed them. I received an email 2 days later informing me they had opened an account for me on their customer service site. I opened a ticket explaining my issue and sent pictures. I had to wait all weekend for a response which was to make sure the two prongs were facing the correct direction i... read more