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Impressions Vanity Co.
- Furniture Stores
- Tustin, CA
About this business
This company offers bathroom accessories.
Location details
1402 Morgan Cir, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a huge order for Christmas gifts for the family and it said 8 to 10 days. I seem to be having the same problems as everyone else, one email from the help desk stating they would tell the shipping team to ship the package asap! So far the tracking says created a label in ******, **. No response after several emails to the company. Please stay clear from purchasing anything, this is my first and last time, very unprofessional. My package still hasnt been received and Christmas is around the corner, I wish I read thes... read more
This company is so unprofessional, I have sent 3 emails and their phone number is probably not even a real number just rings and no one answers no mailbox. One of the trifold mirrors arrived chipped and all I initially asked for was an exchange. After looking at all the reviews everywhere at this point I want to return the whole order and want my money back. They dont even reply theyre probably waiting for the time frame for returns to pass. Theyre a scam and if they dont reply to me with the resolution I am seeking I will j... read more
This business has yet to ship my travel vanity that I ordered on Nov. 19. The website says that the processing time is **** business days, but, it has been longer. When I checked the status, it says that a label has been created yet ***** has not received the item. I cannot attest to the quality of the items as I have not received mine. They have taken my money and I've yet to get my product or a refund. I'm not happy with this business and there are comparable items in the market that I would buy before dealing with this co... read more
Worst experience online ever. No one will give you a straight answer. Its always tmrw or next week. No one will call you back as promised. I paid for an order and they wont ship it.
Bought an LED mirror 11/9/2023 through website. Have not received as of yet. Not shipping tracking updates. Tried calling customer service number several times, phone number not working. Emailed several times with no response. I feel I got scammed!!!
Sent a damaged hello kitty chair to only get back 50 dollar refund. Then I have to wait **** near 2 weeks for the 50 dollars. The chair was 229 plus tax!!! Was told in order to get a full refund I need to ship it back myself!!! Never again!!!!
Business response:
<p>Hello. I am sorry that you received a damaged chair. PLease provide your order number and let me know when this is packed up so a return label can be sent to you.</p><p></p>
I purchase a bundle vanity package during their Labor Day sale and only received the vanity part of the bundle Thats not the worst part. The drawer does not work due the the hinges arriving bent . Almost like it was used I paid close to $600 . Ive emailed them at least 7 or more times and sent them a video and their customer service doesnt even respond to acknowledge. Absolutely horrible experience.
"I have mixed feelings about my experience with Impression Vanity. I purchased a piece of furniture that arrived damaged, and although I tried to notify them, they informed me that they only had a 48-hour window to report any damage. This policy left me dissatisfied, as I did not have time "Enough to fully evaluate the product. It would be great if they considered being more flexible in this regard to provide better customer service. Additionally, the quality of packaging could be improved to prevent future damage in shipmen... read more
Business response:
<p>Hello Mariagny,</p><p></p><p>I am so sorry that you receied an item that was damaged. Per our shipping policy we ask that any damages to be reported within 48 hours. Also if you purcahsed the shipping insurance, you are required to report any issues within the time frame.</p><p></p><p>I can take a look at your order. Please provide you order number so that I can review and see how I can help with your issue. Looking forward to hearing from you with the information requested.</p><p></p><p></p>
This company is a complete SCAM! My daughter made a purchase as a gift for Mother's Day to me with money she saved up over a long period of time and it never arrived. Instead we got tracking info that stated it was delivered in ***** somewhere instead of ** where we reside. They never responded to any of our emails and stole her hard earned money. She felt terrible and cried. This site needs to be exposed for the ******* they are.
Business response:
Hello - I am so sorry that the package went to another location. If you can provide your order number, I can look into the order. Thank you so much
Frequently asked questions about Impressions Vanity Co.
How is Impressions Vanity Co. rated?
Impressions Vanity Co. has a 2.8 star rating with 361 reviews.
When is Impressions Vanity Co. open?
Impressions Vanity Co. is closed now. It will open on Monday at 10:00 a.m.
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