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Impressions Vanity Co.
- Furniture Stores
- Tustin, CA
About this business
Location details
1402 Morgan Cir, Tustin, CA, 92780, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:30 p.m. | |
| Tue | 10:00 a.m. to 5:30 p.m. | |
| Wed | 10:00 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 5:30 p.m. | |
| Fri | 10:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They Have the WORST customer service I’ve ever seen in my life.
This is the absolute worst company I have ever dealt with. If I could give zero stars I would. I ordered a vanity chair for my daughter. The chair came damaged with a rip in the fabric. I tried to contact them multiple times. After several email correspondence they said they had turned it over “to the correct department and to be patient.” This was almost 2 months ago. They claim they have a phone having technical difficulties and refuse to take back this product and offer a refund! This was a birthday present for my daughte... read more
Buyer BEWARE!!! I’m a makeup addict so I finally invested in a beautiful vanity from Impressions vanity co. Well, not even five months later, my mirror dies. The regular outlets and USB outlets stop working. I contact customer service and get an error message that states “cannot send mail. The server rejected one of the recipients email addresses. The message has been placed in your outbox.” Weird! So I go on ******** Messenger and explain my situation to them, including the email issue. They take ELEVEN days to respond!! An... read more
I ordered a slay station bundle which it took forever for me to get but once I received it and set it up, I realized that it was defective. There are a few drawers that are noticeably uneven as well as broken pieces of glass on my (all glass table). I have sent many pictures and emails for over 2 months and to no avail. I also had 3 light bulbs to blow out within a month. To my surprise my fiance has purchased 2 of the 5 drawer stands and I can only imagine how long it will take to receive them and how poorly the items will ... read more
As an online shopper delivery and packaging is everything. I ordered the biggest vanity and mirror. I also wanted the mirror with the Bluetooth. At the time the Bluetooth mirror was sold out. The very next day i looked again and the company had restocked the mirror. I immediately reached out to customer service and informed them that i wanted the mirror with the Bluetooth and that i will pay the difference. No one got back to me until one week later, and they had clearly not even read my email. So that option was clearly out... read more
Honestly terrible customer service. I bought one from ********’s that didn’t work. They told me they didn’t have any replacements so I could have a refund or contact the company. Impressions informed me that I had purchases through A third party so even though my product has a warranty they aren’t concerned.
Horrible customer service! I finally received my vanity and mirror. Mirror was broken and wrong vanity color shipped. Emailed 4 times, called with no response. I am filing a claim with my credit card. Very disappointing since I was so excited to receive my purchase costing almost $2k!!!!
WORST CUSTOMER SERVICE! BEWARE OF THIS COMPANY. THEY SCAM CUSTOMERS. After 2 MONTHS of waiting for our mirrors, they came completly shattered. We have been trying to get in contact with them for over a month now to either receive a refund or get 2 replacements and have not heard back other then someone on their Instagram telling us to contact "Route Insurance" - (Which is also a total SCAM.) We contacted them about filing a claim and they got back to us 48 hours later telling us that we were five days too late.. when we had ... read more
I ordered a princess vanity and mirrior for my daughter. She was so excited to get it shipped. I paid for shipping insurance too. I got an email to pick up in store, Why? I asked for it to be shipped. I have been trying to reach out to the company though email since they are not taking calls. This company has not responded to any of my emails!!!! I live far far from this store and there is no way I can pick it up.
Frequently asked questions about Impressions Vanity Co.
How is Impressions Vanity Co. rated?
Impressions Vanity Co. has a 2.8 star rating with 363 reviews.
When is Impressions Vanity Co. open?
Impressions Vanity Co. is closed now. It will open at 10:00 a.m.
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