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IKEA
- Furniture Stores
- Brooklyn, NY
About this business
IKEA Brooklyn offers quality home furnishings at affordable prices, ready to take home with you. Visit our showroom for home design inspiration, and continue down to our Market Hall for home furnishing accessories. Plan your visit for the whole family, visit the IKEA restaurant for breakfast, lunch and dinner. Our Småland children's play facility is available during retail hours for small children. Delivery, click and collect, assembly, and installation services are available.
Location details
1 Beard St, Brooklyn, NY, 11231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Are you kidding me?????? Wait 6 hours for delivery and no one shows and customer service line is dead????????? What is this??? 1996??? Clean up your act!! Loathsome company.
Terrible I mean terrible customer service. Delivery never showed up and the Brooklyn store is NOT helpful
You guys need to not be so stingy. You guys left out some hardware and a handle for a unit I bought
Dear IKEA. You possibly have the WORST customer service I have ever seen. You still owe us a refund that was approved on 9/15 but have not called us to process this refund. It's been 9 days, that is unacceptable. I've called multiple times and NO ONE returns a call.
Terrible. Didn't have 6 of the items I was looking for.. Or the system showed it in stock but couldn't be found. Customer service in the store were not helpful, told me to ring customer service where I held for 20 minutes. In store they were telling each other to take their breaks whilst it was dead (it wasn't). Lined up for 45 minutes.. Worst ikea experience.
Very poor checks and balances. Apparently someone from the store cancelled my delivery service altogether yet IKEA failed to notify me of this, so I've been at home all day waiting for delivery. Now customer service is saying the only way to resolve this and to get my bed (that is if I decide to still get it after such a poor experience) is to go back to the store, which is an extreme hassle.
Dear IKEA, You have a terrible delivery service and an awful customer service!! I have spent hours over the phone with your customer service trying to figure out when the items I have paid for more than a month ago will be delivered. The answers are always the same: cannot get in touch with IKEA Brooklyn, which is ridiculous - that's why I am trying to contact the customer service; several IKEA employees promised that somebody would contact me "ASAP", the same day, etc. but after 4 weeks, numerous hour-long calls and emails,... read more
Frequently asked questions about IKEA
How is IKEA rated?
IKEA has a 4.1 star rating with 18,251 reviews.
When is IKEA open?
IKEA is closed now. It will open tomorrow at 10:00 a.m.
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