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Ike Honda
- Auto Repair
- Marion, IL
About this business
Location details
4407 W Deyoung St, Marion, IL, 62959, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have bought cars at Ike Honda for years . One Civic and 2 CRV’s. I have never had as bad an experience as I had yesterday. I was treated with disrespect and felt like I was being robbed. I had to walk out. I will never be back.
Good job to the service department and techs, they resolved an issue I had, I am pleased with how they handled everything.
Just an FYI for anyone going to the service department, I got my oil changed Saturday and they did their “multi point inspection” of my vehicle and the paper said everything but my battery was satisfactory. The service advisor did not go over that checklist with me once before I left so I didn’t think to look before leaving. The next day I had to change my sway bar links on my front end that were absolutely terrible but yet the service department claimed everything was good on my car. Very poor checking/inspection on their p... read more
A couple of days ago I took to Facebook to explain my mother's less than ideal experience at Ike Honda. However, I feel compelled to give an update and say that the administration at Ike Honda has been WONDERFUL to us and have gone out of their way to resolve the issue. My family and I are very appreciative of how the management has professionally and promptly handled the situation! Thank you again, Ike Honda, and we will be sure to pay you a visit the next time we're in search for a new car!
Business response:
Thank you Amber! We always take customer concerns very seriously as we want our staff to understand that "treating customers like family" isn't just a talking point - it is an expectation!
Ike Honda failed to reset all my computer settings after my oil change and tire rotation.... my car is now pulling to the left... not sure why!!! I informed service that my CRV is making a sound similar to the one it made 1 year ago... but since they can’t make the sound reappear they refuse to fix the problem... pushy service guys trying to sell me services I really can’t afford right now... they left an(I) on my dashboard and on the way home had to call them to get it off my dashboard!! Over all not a good experience in th... read more
I absolutely hate new car shopping because of pushy salespeople, but we just had the most painless and satisfying car-buying experience EVER at Ike Honda! Spent less than 2 hours on Saturday to test drive, review car features, and reach a deal. Even though they didn’t have what we wanted on the lot, they were willing to search for it and had it ready for us to pick up today. Thank you to Jason Eigenrauch, Jeff Martin, and Brian Clements for making this such a positive experience!!
Frequently asked questions about Ike Honda
How is Ike Honda rated?
Ike Honda has a 4.7 star rating with 1,431 reviews.
When is Ike Honda open?
Ike Honda is open now. It will close at 6:00 p.m.
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